1st Line Engineer

James Frank Associates; West Malling; On-site; GBP 22,000 - 27,000; Full time

Job summary

James Frank Associates is seeking a 1st Line Engineer to join a leading technology business in a full-time, permanent role in the United Kingdom. The successful candidate will support a range of clients, resolve issues, and act as the first point of contact for users while maintaining high customer service levels.

With at least 1 year in a full-time IT role, you will handle tasks such as password resets, user setups, and VPN connectivity, and you will need access to your own transport due to

Qualifications

• Minimum 1 year of commercial IT experience.
• Experience supporting a range of users at various levels.
• Able to communicate technical topics to non-technical users.

Responsibilities

• Resolve technical issues for clients promptly.
• Be the first point of contact for users via phone and email.
• Adhere to SLAs and response times.
• Assist with password resets, user setups, software installs, and VPN connectivity.
• Prioritize client issues and keep stakeholders informed.
• Explain technical faults in simple terms to non-technical audiences.

Skills

Customer support

First point of contact

Basic networking

Windows Server

Office 365

Active Directory

Job description

Our client, a leading business in the Technology sector is seeking a 1st Line Engineer to join their team on a full-time, permanent basis.

Due to exciting growth our client is looking to add a 1st Line Engineer to the team. You will have a minimum of 1 years’ experience in a full-time IT role, and will be confident providing a high-level of support to clients and users in a fast-paced environment.

Due to the location of the office candidates we’ll be required to have access to their own transport.

Key Responsibilities

• Resolving technical issues for clients
• Act as the first point of contact for users, ensuring a highlevel of customer service is maintained at all times
• Work within agreed SLAs and timescales
• Support with technical issues such as password resets, user setups, software installations and VPN connectivity
• Ensure client issues are prioritized at all times
• Be able to explain technical faults to a nontechnical audience

Key Experience

• Minimum of 1 years’ commercial experience in an IT role
• Experienced providing support to a range of users at all levels
• Happy acting as the first point of contact for clients, both over the phone and via email
• Basic networking understanding
• Exposure to Windows Server and Office365
• Active Directory
• Previous experience of working on PC projects in your spare time would be advantageous

This is an excellent opportunity for a keen, enthusiastic and 1st Line Engineer to join a thriving business who are leaders within their field.

You will be joining an experienced and knowledgeable team where you will get the opportunity to learn from those around you.