1st / 2nd Line Support Engineer

TN United Kingdom; Oxford; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An expanding company in the IT sector seeks a passionate IT Support Engineer to provide exceptional customer service and support. This role offers a blend of home, office, and field-based work in Oxfordshire and the Midlands. The ideal candidate will thrive in a dynamic environment, showcasing excellent communication and problem-solving skills. With opportunities for career development and fully funded training, this position promises a rewarding career path in a friendly and supportive team. If you are proactive and eager to learn, this is the perfect opportunity for you.

Benefits

Fully funded training and exams

Life insurance

Car benefits

Phone benefits

Broadband benefits

Company pension

Bonus scheme

Qualifications

• Minimum two years in a similar role.
• Proactive and customer-focused with a can-do attitude.

Responsibilities

• Deliver exceptional customer service and support.
• Manage projects and liaise with third-party vendors.
• Ensure documentation accuracy and prioritize workloads.

Skills

Verbal and written communication skills

Customer service skills

Problem-solving

Experience with Microsoft 365

Experience with Azure

Experience with Intune

Full driving licence

Hardware support experience

Education

Degree qualification

Tools

Microsoft 365

Azure

Intune

Job description

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IT Support Engineer (1st/2nd Line)

Our client is seeking a passionate, proactive, enthusiastic, customer-focused 1st/2nd Line IT Support Engineer to join their expanding team. The role involves a mix of home, office, and field-based work at client sites in Oxfordshire and throughout the Midlands. The successful candidate will join a busy, friendly team and be responsible for providing first-class, customer-focused service to clients, handling BAU support calls and project work.

The ideal candidate will have experience working in a Managed Service Provider, be proactive, and possess excellent communication skills, with a proven track record in problem-solving and delivering exceptional customer service.

Responsibilities:

1. Deliver an exceptional standard of customer service
2. Provide on-site, remote, and telephone support
3. Proactively manage customer relationships, identifying opportunities for process, procedure, and infrastructure improvements
4. Manage projects and implementations
5. Liaise with third-party vendors
6. Prioritize workloads and complete service desk tickets in line with SLAs
7. Ensure documentation accuracy

Required Skills:

• Exceptional verbal and written communication skills
• Outstanding customer service skills
• Can-do attitude and willingness to learn new skills
• Commercial awareness
• Experience with Microsoft 365, Azure, and Intune
• Full driving licence
• Hardware support experience (Dell, HP, Lenovo)
• Degree qualification
• Minimum two years in a similar role
• MCSA or role-based Microsoft 365 and Azure certifications

For the successful candidate, our client offers excellent opportunities for career development, fully funded training and exams, life insurance, car, phone, broadband benefits, company pension, and a bonus scheme.