Software Support Technician

TN United Kingdom; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled 1st line Software Support Technician to join their dynamic team in Oxford. In this hands-on role, you will provide expert support for specialized software, ensuring clients receive high-quality assistance and training. Your responsibilities will include troubleshooting technical issues, delivering training sessions, and utilizing a ticketing system to manage support requests. This position offers opportunities for career progression and exposure to infrastructure management. If you thrive in a client-facing role and have a passion for technology, this could be the perfect opportunity for you.

Qualifications

• Strong communication skills with prior experience in technical support.
• Proficiency in Microsoft products and SQL Server troubleshooting.

Responsibilities

• Provide expert technical support for proprietary software.
• Troubleshoot and resolve technical issues for clients.
• Deliver training sessions to clients both remotely and on-site.

Skills

Technical Support

Microsoft Products

Analytical Skills

SQL Server

Windows Server Networking

Customer Service

Training Delivery

Tools

Ticketing Systems

Windows OS

Excel

Word

Outlook

Job description

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We are currently partnering with a long-established organisation that provides software solutions within a niche industry. They are looking for a skilled 1st line Software Support Technician to join their team in a hands-on role, offering support to clients using their specialised software.

This position is based in their Oxford office, where you will be required to assist with troubleshooting, resolving issues, and providing high-level support for a large user base. You will also be involved in client training and ensuring users make the most of the software tools available to them.

Key Responsibilities:

Provide expert technical support for proprietary software.

Troubleshoot, diagnose, and resolve technical issues for clients.

Deliver training sessions to clients both remotely and on-site.

Use a ticketing system to track support requests and document resolutions.

Proactively ensure clients are utilising the software efficiently.

Required Skills & Experience:

Strong professional communication skills and prior experience in technical support or customer service.

Proficiency with Microsoft products, including Windows OS, Word, Excel, and Outlook.

Excellent numeracy and analytical skills, with the ability to generate reports and interpret data.

Experience using ticketing systems to manage and resolve client issues.

Ability to work effectively as part of a team in a client-facing role.

Experience with Microsoft SQL Server and troubleshooting SQL queries.

Familiarity with Windows Server Networking (Active Directory, Group Policy, DNS).

Experience in software testing and documenting defects.

• Experience delivering training to customers either remotely or on-site.

Opportunities for Growth:

Client training and support, both in-house and on-site.

Conducting software demos and webinars.

Exposure to infrastructure management and product design.

Opportunities for career progression and further development within the organisation.

If you have proven experience as a Software Support Technician and enjoy providing high-quality support in a client-facing role, we'd love to hear from you.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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