MSP Second Line IT Support Engineer / 2nd Line MSP IT Helpdesk

ZipRecruiter; Basingstoke; Hybrid; GBP 35,000 - 41,000; Full time

Job summary

Join a vibrant IT Managed Service Provider as a 2nd Line IT Service Desk Engineer. This role involves providing exceptional IT support, mentoring junior staff, and engaging in exciting projects like hardware installations and cloud migrations. With a commitment to excellence, this innovative firm empowers clients through top-notch IT services. Enjoy a hybrid work environment, generous holiday allowances, and opportunities for professional growth. If you're passionate about technology and ready to make an impact, this is the perfect opportunity for you.

Benefits

25 days Holiday + Bank Holidays

Work from Home opportunities

Paid training

Company pension

Health & wellbeing programme

Free parking

On-site parking

Company events

Qualifications

• 4 years of IT support experience required.
• Proven track record in an MSP or NOC environment.

Responsibilities

• Provide 1st and 2nd line support to customers.
• Assist with hardware installation and cloud migrations.
• Mentor junior staff and create technical documentation.

Skills

IT Support

VoIP

Windows Server 2012 - 2022

Microsoft 365

Networking

Service Desk Technologies

Cybersecurity Best Practices

Education

A-Level or equivalent

Tools

HaloPSA

NinjaOne

M365 Partner Portal

ScreenConnect

VMware

Hyper-V

Job description

Job Description

Job Title: 2nd Line IT Service Desk Engineer

Location: Basingstoke, RG24 9RA

Salary: £35k + (subject to proven experience and qualifications)

Job Type: Permanent - Full Time

Progression to: 3rd Line / T3 IT Service Desk Engineer / Project Engineer

PLEASE NO AGENCIES

We are looking for a Second Line IT Support Engineer with experience within a Managed Service Provider, NOC or similar external IT Support.

We are…

DISConsulting IT is a and vibrant IT Managed Service Provider dedicated to serving small and medium-sized enterprises, charities, and non-profit organisations. With our passion for technology and unwavering commitment to excellence, we specialize in building, monitoring, and managing a diverse range of networks across the UK. Our goal is to deliver top-notch IT and Telecom services that empower our clients to thrive in today's digital landscape.

Join us at DISConsulting IT and embark on an exciting journey where innovation meets exceptional service. Let's shape the future of IT together, one client success story at a time.

Responsibilities:

• Provide 1st and 2nd line support to customers
• Assist with various Project related work as required (Hardware installation, Networking, Cloud Migrations, Server builds and customer onboarding)
• Work with 2nd line team to triage IT Support requests
• Provide mentorship and guidance to junior staff (1st line)
• Complete on-site visits to customers independently
• Carry out site audits and create technical documentation and knowledge base articles

Experience:

• Proven track record of great IT Support experience within an MSP, NOC or fast-paced environment is Essential
• Experience providing support for telecoms-related issues, including VoIP, SIP, and hosted telephony platforms
• Excellent written and spoken communication skills
• Windows Server 2012 - 2022 (ADDS, DNS, DHCP, VPN)
• Microsoft 365 (Exchange, Entra ID, Intune and SharePoint)
• Virtual Server technologies (VMware, Hyper-V)
• Networking (hardware installation, Wi-Fi deployment, VLAN isolation and cable termination)
• Server and Workstation Hardware
• Backup Solutions and Disaster Recovery
• Daily use of Service Desk technologies such as (HaloPSA, NinjaOne, M365 Partner Portal and ScreenConnect)
• Understanding of Cyber best practices, and experience in supporting and deploying technologies such as Firewalls and Anti-Virus

Requirements:

• Technical support: 4 years of IT Support, or equivalent experience (required)
• Valid UK Driving License, Own your own vehicle with the necessary insurance to enable Business Travel (Travel on behalf of the business is reimbursed)
• Work Authorisation (UK)
• Located reasonable commute to Basingstoke
• A-Level or equivalent (required)

Benefits:

• 25 days Holiday + Bank Holidays (with the ability to accrue additional 10 days holiday with service)
• Work from Home opportunities
• Paid training
• Exposure to a variety of technologies and environments
• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking

Work Location: Hybrid remote in Basingstoke RG24 9RA: reliably commute or plan to relocate before starting work (required)

Please click the APPLY button to send your CV and Cover Letter.

Candidates with the relevant experience or job titles of: 2nd Line Support Engineer, Network Technician, experienced 2nd Line Support, IT Engineer, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Helpdesk, IT Technician, ICT Support, Technology Support, IT Desk Support, IT Support Technician may also be considered for this role.