2nd Line Support Engineer

IMT Resourcing Solutions; Marlborough; On-site; GBP 32,000 - 37,000; Full time

Job summary

An innovative firm is looking for a dedicated IT Support Engineer to enhance their team. In this vital role, you will ensure the seamless operation of IT systems for clients, providing top-notch 1st and 2nd line support. Your responsibilities will include diagnosing technical issues, maintaining systems, and delivering exceptional customer service. The company offers a competitive salary, continuous development opportunities, and lifestyle benefits, making it an excellent place for professionals eager to grow their careers in IT support. If you're passionate about technology and client satisfaction, this opportunity is for you.

Benefits

Continuous Development

Paid Certifications

Lifestyle Benefits

Qualifications

• Proven experience in a similar IT support role.
• Strong knowledge of Windows OS and Microsoft Office Suite.

Responsibilities

• Provide 1st and 2nd line support to clients via phone, email, and on-site visits.
• Diagnose and resolve hardware, software, and network issues.

Skills

IT Support Experience

Windows Operating Systems

Microsoft Office Suite

Networking Concepts

Active Directory

Group Policy

Office 365 Administration

Problem-Solving Skills

Communication Skills

Education

Relevant IT Certifications

Job description

We are seeking a skilled IT Support Engineer to join our growing team. This role is crucial in ensuring the smooth operation of our clients' IT systems. As an IT Support Engineer, you will be responsible for providing 1st and 2nd line support, resolving technical issues, and maintaining a high level of customer satisfaction.

What will you be doing as an IT Support Engineer

• Provide 1st and 2nd line support to clients via phone, email, and on-site visits.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain operating systems, software applications, and hardware.
• Monitor and maintain client systems, ensuring optimal performance and security.
• Document and track issues using our ticketing system.
• Assist in the implementation of new technologies and systems.
• Provide training and support to end-users.

What experience do you need as an IT Support Engineer

• Proven experience in a similar IT support role.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, etc.).
• Experience with Active Directory, Group Policy, and Office 365 administration.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

What will you get in return?

- Basic salary of up to GBP32,000
- Continuous development and paid for certifications
- Additional lifestyle benefits

If you feel you match the above click 'apply now' with an up to date version of your CV.

Recruiter: Callum Thompson