Managed Services Support Engineer

ZipRecruiter; Guildford; On-site; GBP 35,000 - 55,000; Full time

Job summary

A forward-thinking company is looking for a Managed Services Support Engineer to enhance its client-facing team. This role is perfect for someone with a solid MSP background who excels in providing technical support across various platforms, including Windows, Mac, and cloud services like Azure and O365. You'll be part of a collaborative team that values communication and continuous learning, offering opportunities for professional development and certifications. If you're passionate about technology and client service, this position could be your next great career move.

Qualifications

• Proven MSP background with experience in client-facing roles.
• Strong emphasis on learning and development opportunities.

Responsibilities

• Provide 1st to 3rd line support to clients.
• Collaborate with team members in a friendly environment.

Skills

1st to 3rd line support

Excellent communication skills

Interpersonal skills

Tools

Windows

Mac

Server

O365

Azure

SharePoint

Active Directory

Routers

Firewalls

Switches

Backup solutions (e.g., Datto)

Fortinet

Autotask

Job description

Job Description: Managed Services Support Engineer

We are seeking a Managed Services Support Engineer to join our client, a small but well-established IT Managed Services provider. The ideal candidate will have a proven MSP background with experience supporting 1st to 3rd line support and project-based work.

The role requires a broad range of technical skills, including:

1. Windows
2. Mac
3. Server
4. O365
5. Azure
6. SharePoint
7. Active Directory
8. Routers
9. Firewalls
10. Switches
11. Backup solutions (e.g., Datto)
12. Fortinet
13. Autotask

This is a client-facing role, so excellent communication and interpersonal skills are essential.

The team is friendly and collaborative, with a strong emphasis on learning and development, including opportunities to gain certifications.

Note: MillsHill Recruitment acts as an employment business regarding this permanent opportunity.