1St/2Nd Line Support

Jago Consultants; Paisley; On-site; GBP 21,000 - 27,000; Full time

Job summary

Jago Consultants in Paisley is seeking a 1st/2nd Line Support Technician to join the IT team. You will act as the first point of contact for staff IT issues, logging and managing calls, and troubleshooting hardware, software and network problems.

The role requires 3+ years in 1st/2nd line support, excellent Azure and Office 365 knowledge, and strong communication skills. On-site support and end-user device management are part of the responsibilities.

Qualifications

• 3+ years in 1st/2nd line support.
• Excellent knowledge of Azure.
• Excellent knowledge of Office 365.
• Experience with Citrix.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as a point of contact for calls / emails from staff regarding IT issues.
• Receiving, logging and managing calls from internal staff in person or via email.
• Troubleshooting IT problems from in-house software to hardware.
• Troubleshoot network issues.
• Take ownership of calls and provide on-site support.
• Maintain a high degree of customer service for all support queries.
• Liaise with in-house technical and operational staff pro-actively.
• Manage endpoint device deployment including configuration and asset updates.

Skills

Azure

Office 365

Customer service

Problem solving

PC hardware

Tools

Citrix

Job description

1st/2nd Line Support Technician required. Our client is a privately owned and highly successful Logistics, Construction and Maintenance business, employing over 2,000 people in the UK. They are now looking for an experienced 1st/2nd Line Technician to join their IT team of 6, based in Paisley.

The successful candidate will be working with the in-house IT team to maintain the infrastructure of our communications, networking and collaborative tools and processes. Customer service skills are essential as well as excellent knowledge of Azure.

Position Overview

• Act as a point of contact for calls / emails from staff regarding IT issues
• Receiving, logging and managing calls from internal staff in person or via email
• Troubleshooting of IT related problems from in-house software to hardware.
• Troubleshoot network issues
• Take ownership of calls and provide on-site support
• Maintain a high degree of customer service for all support queries
• Liaise with in-house technical and operational staff pro-actively.
• Manage endpoint device deployment including configuration and asset updates.

Position Requirements

• 3+ years in 1st/2nd line support
• Excellent knowledge of Azure
• Excellent knowledge of Office 365
• Experience working with Cetrix
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Advanced knowledge of PC hardware & software
• Self-motivated and ability to work independently as well as part of a team.

Position Remuneration

• Monday to Friday 8am-17:00pm / 9am-18:00pm
• Salary £21,000-£27,000 (dependant on experience)