1st/2nd Line IT Support - Path to Team Leader

Deerfoot Recruitment Solutions Limited; Fareham; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading independent tech recruitment agency is seeking a 1st/2nd Line Support Technician in Fareham, Hampshire. You will deliver high-quality IT support and resolve issues related to hardware and software. The ideal candidate has 1-2 years of experience and strong customer service skills. Benefits include BUPA & Pension after probation and opportunities for career progression. If you're looking for a dynamic environment focusing on teamwork and user satisfaction, this role is perfect for you.

Benefits

BUPA & Pension after successful probation

Career progression opportunities

Qualifications

• 1-2 years' experience in an IT support role.
• Knowledge of EPoS systems, Windows OS, networking, and desktop hardware.
• Experience with customer service and communication.

Responsibilities

• Provide 1st/2nd line service desk support.
• Install, upgrade, and troubleshoot Windows and hardware systems.
• Log, manage, and resolve support tickets in line with SLAs.
• Troubleshoot LAN/WAN and TCP/IP networking issues.

Skills

IT support experience

Customer service skills

Communication skills

Tools

Remote support tools

SQL Server

Microsoft services

Job description

A leading independent tech recruitment agency is seeking a 1st/2nd Line Support Technician in Fareham, Hampshire. You will deliver high-quality IT support and resolve issues related to hardware and software. The ideal candidate has 1-2 years of experience and strong customer service skills. Benefits include BUPA & Pension after probation and opportunities for career progression. If you're looking for a dynamic environment focusing on teamwork and user satisfaction, this role is perfect for you.