Onboarding Specialist (German Speaking)

Manpower; Brighton; Hybrid; GBP 36,291,000 - 49,102,000; Full time

Job summary

Manpower in Brighton is seeking an Onboarding Specialist to manage the onboarding of corporate clients, acting as the primary contact for Global Commercial Services, and coordinating with Sales and Implementation teams to ensure a smooth transition to account management.

The role requires German language fluency, strong communication, and a client-focused approach. It is a temporary position based in Brighton with remote UK options during the onboarding process.

Qualifications

• Experience with onboarding processes and client onboarding.
• Excellent verbal and written communication skills.
• Strong customer focus with problem-solving abilities.
• Fluency in German is required.
• Proficiency in Excel is essential.

Responsibilities

• On-board new corporate clients: complete applications and gather required documents.
• Manage end-to-end onboarding for new and expanding clients.
• Monitor progress and address delays or blockers.
• Input client data into risk tools and set up programmes.
• Own projects to develop and improve tools and processes.
• Provide advisory services during implementation and enrolment.
• Collaborate with Sales and Implementations to handover.

Skills

Communication

German language

Customer focus

Problem solving

Analytical skills

Team collaboration

Sales mindset

Tools

Excel

Job description

Salary: £17.03 per hour
Location: Brighton / Remote (UK only)
Duration: Temporary, 6 - 9 months (with view of extension)
Hours: 35 hours per week, Monday to Friday 8am - 4pm

Are you looking for a role that offers an exciting environment that celebrates a collaborative and inclusive culture? Then this could be the role for you!

Manpower have a fantastic new opportunity for the right candidate to become an Onboarding Specialist, working with our client, a FTSE 100 Credit Card Company, based in the heart of Brighton.

The Role

In this opportunity you'll be responsible for providing new and existing corporate clients with their first experience of our Client's industry leading onboarding process.

You will consult with Corporate Card clients acting as the primary contact for Global Commercial Services. You will be leading the onboarding of international clients with the support of Business Development Managers.

This role is critical to the success of the German Sales and Account Management Teams. The successful candidate will be responsible for the implementation of new and expanding corporate clients, driving a deep and valued relationship before passing the account to the account management teams.

Responsibilities

• On-Boarding of clients to complete application forms and collect all legal documents required to launch the implementation
• Manage the end-to-end onboarding process for new commercial clients and expansion of existing client
• Monitor onboarding progress and proactively address delays or blockers.
• Input of new and expanding corporate client data to the risk tools and the resulting set up of the client's programme
• Taking ownership of projects that drive the development and enhancement of existing tools and process
• Providing premium and dedicated advisory services to our new commercial clients throughout the implementation and enrolment process
• Working with the Sales, Account Sales, and Implementation Manager to achieve a successful implementation and handover to the relevant teams

Requirements

• Excellent Telephone, verbal and written communication skills
• Proactively seeks opportunities for process improvements
• Strong customer focus; Being able to identify and deliver customer's individual needs
• Proven problem solving and analytical skills
• Knowledge of Excel essential
• A sales mindset/background is an advantage
• Fluency in German is required