Postes à Strasbourg, France

Position : Customer Support Specialist

Work model : Remote

Location : Greece

Employment type : Full-time

What You Will Be Doing :

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

• Excellent writing and verbal communication skills in French and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles is appreciated but not mandatory.

What We Offer :

• Relocation support: Flights, accommodation, and housing assistance at no cost to you.
• Competitive monthly salary plus 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Full training by certified instructors on products and customer service techniques.
• Opportunities for professional growth and development.
• Participation in special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills: Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type : Full Time

Experience : N/A

Vacancy : 1