offres d’emploi chez Ups à United States

Job Title : France Underwriting Assistant Division : Operations Department : Operations Location : France Type : 6 month Fixed Term ContractPurpose of the Role The Operations underwriting assistant role is the first link for the underwriting teams into business support. The primary objective is to ensure risks and any amendments to those risks written by the underwriting teams are processed onto the system in an accurate and timely manner in partnership with Underwriting, Europe Operations and our offshore vendor partners. The ability to effectively communicate with many teams across Liberty and prioritise work according to various system close dates, SLAs and KPIs is a fundamental requirement for this role. Key Responsibilities Documentation & Risk Administration :

• Accurate and timely creation / update of documentation required to process submissions, policies and policy updates onto the processing systems. These include but are not limited to frontsheets and raters.
• Liaise with underwriting teams to ensure all required information has been provided for entry onto the processing documentation.
• Passes the fully completed processing documentation onto our offshore processing partners within SLA for entry onto the systems.
• Process exceptions and high complexity tasks for aligned Underwriting teams.
• Work with the Europe Operations Control Office team to respond to queries from the offshore processing partners and / or QC team within SLA.
• Ensure documentation is filed according to process.
• Monitors own performance against team’s SLAs and KPIs.
• Respond positively when data quality issues are identified within your work and takes corrective actions in timely manner.
• Assist in the resolution of all transactional data management issues within SLAs.
• Ensure knowledge of the systems is kept up to date by personally processing between 5-10 items a month.

Communication :

• Inform France Country Operations Manager and supported underwriting teams of any potential backlogs or build-up of work as required.
• Keeps France Country Operations Manager and underwriting teams up to date with progress against SLAs and KPIs weekly.
• Ensure all queries are responded to within 3 days of receipt, if no resolution then advise query originator of the delay.
• Actively participate in team meetings and 1 : 1 catch ups with team manger.

Ancillary Tasks & Teamwork :

• Assist with any audit activities as required.
• Work with Europe Operations management and France Country Operations Manager to ensure any training materials either internal or for our offshore processing partners is up to date and contains the correct information.
• Work with a continuous improvement mindset and raise any possibilities for improvement to our processes to France Country Operations Manager, Europe Operations Control Office team and Operations Excellence teams as appropriate.
• Assist and support the team on ad hoc tasks and projects or other duties as reasonably requested.
• Contribute to system and process change activities as directed by France Country Operations Manager.
• Act as local advocate and guide ensuring adherence to One EU processes and procedures.
• Train members of the offshore processing team, new starters and other support teams as and when required.

Team Work

• Is a valued member of the LII Europe Operations organization, as well as the France office and members of the Europe Operations Control Office Team who are aligned to France.
• Seeks and communicates with management opportunities for continuous improvement within processes and procedures.
• Prioritize work and gives a good level of attention to detail to ensure team quality and timeliness targets are met.
• Be an active member of the team meetings, sharing relevant information with colleagues and contributing positively to the team’s objectives.
• Raise salient business issues to the appropriate management level.
• Contribute to system and process change activities as directed by the Manager.
• Contribute to maintaining strong communication and relationships with our Brokers.
• Working with Operations teams to identify and elevate issues and risks on inflight or future transitions to regional operations management
• Assist in regular retrospectives or lessons learned, collate results, feeding in outputs to highlight and implement continuous improvement opportunities

Professionalism

• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LII's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LII expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.
• Any other duties as is reasonably requested.

Professional Development

• Under the guidance of the the People Leader make measurable progress against the development framework.
• Commit to and demonstrate progress towards professional qualifications.
• Seeks to further develop an understanding of Insurance business
• Maintain documented evidence of progression towards achieving annual appraisal objectives.

Skills and Experience

• Relevant insurance experience in Operations, preferably within Specialty Insurance.
• Experience with transactional insurance system Genius highly desirable.
• Fluency in French and professional verbal and written communication skills
• Proficiency in spoken and written English
• Experience of working to varying and tight deadlines.
• Ability to work independently.
• Strong analytical skills required.
• Excellent collaboration and stakeholder management and relationship building skills.

About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why “Put People First” is one of the five Liberty values which unite us as a global organization. We bring this to life for our colleagues through :

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity, and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating to share our unique perspectives help us make better decisions, deliver innovative solutions, and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.