Customer Success Manager, Warehouse Automation (France)

Kardex; France; Hybride; EUR 52 000 - 80 000; Plein temps

Avantages offerts par ce poste

5 weeks vacation

12 RTT

Mobile working

Company pension scheme

Employee Assistance Program

Résumé du poste

Kardex AutoStore is seeking a France-based Customer Success Manager for Warehouse Automation / intralogistics. You will own the after-sales lifecycle for AutoStore solutions, ensuring customers feel supported, informed, and confident in our technology.

Collaborating with European teams, you will manage after-sales projects, maintain strong client relationships, and drive service value across the lifecycle from handover to renewal.

Qualifications

• Native/near-native French and fluent English.
• Located in France.
• Experience in warehouse automation or intralogistics.
• Ability to understand technical concepts and communicate with expert customers.
• Commercial experience (account management, sales or service management).
• Team player with collaborative mindset.
• Experience with AutoStore or ASRS technologies.
• Additional languages (German, Spanish, Italian).

Responsabilités

• Manage AutoStore after-sales projects from handover to ongoing service.
• Ensure smooth transition from Sales → Implementation → Service.
• Maintain regular contact with customers, including on-site visits.
• Build strong, trust-based relationships with stakeholders.
• Drive high customer satisfaction through proactive problem solving.
• Identify, propose, negotiate, and implement improvements (Change Requests).
• Prepare quotes, contracts, and customer presentations.
• Promote service offerings and identify additional value-adding opportunities.
• Support basic troubleshooting and coordinate technical escalations.
• Maintain and extend long-term service contracts.
• Travel approximately 30%, mainly within France, with some international travel.

Outils

Salesforce

Description du poste

Kardex AutoStore is seeking a France-based Customer Success Manager for Warehouse Automation / intralogistics. You will own the after-sales lifecycle for AutoStore solutions, ensuring customers feel supported, informed, and confident in our technology.

Collaborating with European teams, you will manage after-sales projects, maintain strong client relationships, and drive service value across the lifecycle from handover to renewal.