[VO2 Force] - Salesforce Business Analyst (Lille)

vo2-group; Lille; Sur place; EUR 52 000 - 72 000; Plein temps

Avantages offerts par ce poste

Restaurant d'entreprise

Résumé du poste

VO2 Group in Lille, France is looking for an experienced Salesforce Consultant to help develop the brand by delivering high‑value Salesforce projects for our clients. You will collaborate with a Practice Manager or Engagement Manager to shape solutions and ensure successful delivery.

The role requires a BAC+5 and at least two years of Salesforce implementation experience, ideally with one certification. You will lead workshops, configure and test solutions, and support adoption and roadmap work

Qualifications

• Master's degree (BAC+5) and at least 2 years of Salesforce implementation experience.
• Familiar with Salesforce platform limits; ideally holds at least one Salesforce certification.
• Strong customer service orientation, initiative, ability to work in a team, and comprehensive project management vision.
• Excellent written and spoken English and French.

Responsabilités

• Engage in pre-sales activities and participate in Salesforce project implementations for digital transformation.
• Own the solution implementation: scope workshops, requirements gathering, specs, configuration, testing, and post-launch support.
• Lead analysis of business needs and define the solution.
• Ensure deliverable quality through design responsibility and configuration supervision.
• Contribute to platform performance tests and adoption optimization.
• Help client develop the Solution Roadmap and plan future iterations.
• Master Salesforce process builders and flows to guide development teams.
• Propose, defend recommendations.

Connaissances

Customer service orientation

Team collaboration

Project management

Bilingual English & French

Formation

Master's degree (BAC+5)

Outils

Salesforce

Description du poste

Job Description

In collaboration with a Practice Manager or Engagement Manager, your objective is to contribute to brand development by leveraging your business and functional skills in Salesforce solutions to successfully deliver high-value projects for our clients.

Key Responsibilities

• Engage in pre-sales activities and participate in the implementation of projects addressing clients\' digital transformation challenges.


• Take full ownership of the solution implementation process: prepare scoping workshops; facilitate user requirement gathering workshops; draft technical specifications and functional requirements; configure and set up the solution; test the proposed solution and ensure the quality of deliverables; provide post-launch support (change management, training, application maintenance).


• Lead understanding, analysis, and modeling of business user needs and solution definition.


• Take responsibility for project design (configuration and/or supervision) and deliverable quality.


• Contribute to setting up platform performance and responsiveness tests to ensure a positive user experience and optimize adoption.


• Assist the client in developing the Solution Roadmap and anticipate upcoming project iterations.


• Master process builders and flows to challenge development teams and ensure adherence to solution deployment best practices.


• Propose, submit, and defend recommendations.

Qualifications

• Master\'s degree (BAC+5) and at least 2 years of successful and significant experience in implementing Salesforce solutions.


• Familiar with the platform\'s limitations and ideally hold at least one Salesforce certification.


• Strong customer service orientation, initiative, ability to work in a team, and comprehensive project management vision.


• Excellent communication, active listening, and ability to challenge teams; proficient in both written and spoken English and French.


• Confident with clients, able to articulate viewpoints and challenge stakeholders to guide them toward the best solutions.


• Passionate about innovation and technology, eager to develop concrete and stimulating projects with prestigious clients.

We are an equal opportunity employer, and our diversity and inclusion program aims to make VO2 Group a workplace that welcomes diverse talent.