Virtual Travel Customer Service

Elevationtravelpartners; Toulouse; Sur place; EUR 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Résumé du poste

A travel service provider is actively seeking a Virtual Travel Customer Service professional to enhance client travel experiences. In this role, you will assist clients with inquiries, manage itinerary changes, and ensure smooth communication throughout their journey. The ideal candidate should possess excellent communication skills and a customer-centric mindset, with a comfort level in using online tools. This position offers remote work flexibility and opportunities for professional development. A passion for travel is a plus.

Qualifications

• Proficient in providing customer support through various communication channels.
• Ability to manage itinerary changes and customer inquiries effectively.
• Strong problem-solving skills to address customer concerns.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsabilités

• Assist clients through email, chat, and phone.
• Help with itinerary changes and travel queries.
• Provide comprehensive travel guidelines and destination information.
• Follow up with clients prior to their departure.
• Ensure a positive customer experience by resolving concerns.

Connaissances

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction

Description du poste

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks