Virtual Travel Customer Service

Elevationtravelpartners; Strasbourg; Sur place; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Résumé du poste

A travel services company is seeking a Virtual Travel Customer Service professional to provide assistance to clients during their travel experience. This role involves answering questions, managing requests, and ensuring travelers feel supported. The ideal candidate should have a friendly communication style, customer support experience, and an interest in travel. The company offers remote work flexibility, training, and ongoing team support, creating a positive and engaging work environment.

Qualifications

• Experience in customer support is preferred.
• Ability to communicate effectively in a friendly manner.
• Must be reliable and organized.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsabilités

• Provide assistance through email, chat, and phone.
• Help with itinerary changes and travel questions.
• Follow up with travelers before departure.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Connaissances

Friendly and professional communication

Customer support experience

Reliability and organization

Comfortable using online tools

Interest in travel and client satisfaction

Description du poste

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks