Virtual Travel Customer Service

Elevationtravelpartners; Lille; Sur place; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Résumé du poste

A travel services company is hiring a Virtual Travel Customer Service professional to provide exceptional support to clients. Responsibilities include assisting with inquiries via email, chat, and phone, as well as handling itinerary changes and travel guidelines. Ideal candidates will possess strong communication skills and a customer support background, with a genuine interest in travel. The position offers remote work flexibility and professional development opportunities.

Qualifications

• Strong communication skills are essential for assisting clients.
• Experience in customer support is preferred but not mandatory.
• Must be reliable and organized to manage client requests effectively.

Responsabilités

• Answer inquiries through email, chat, and phone.
• Assist with itinerary changes and updates.
• Provide guidelines and information about travel destinations.
• Ensure a positive customer experience during follow-ups.
• Resolve concerns with flexibility and positivity.

Connaissances

Friendly communication

Customer support experience

Organizational skills

Adaptability to new tools

Interest in travel

Description du poste

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks