Virtual Travel Customer Service

Elevationtravelpartners; Bordeaux; Sur place; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Résumé du poste

A prominent travel service company is seeking a Virtual Travel Customer Service professional to assist clients with trip preparations and support during their travel. This role focuses on providing timely help via email, chat, and phone. The ideal candidate is organized, has excellent communication skills, and a genuine interest in travel. The position offers remote work flexibility and opportunities for professional growth, alongside training and support from the team.

Qualifications

• Excellent communication skills are essential.
• Prior experience in customer support is preferred.
• Must be reliable and show strong organizational skills.
• Familiarity with online tools and ability to learn new systems is needed.
• Genuine interest in travel and ensuring client satisfaction.

Responsabilités

• Assist clients via email, chat, and phone.
• Help with itinerary changes and travel-related queries.
• Provide useful destination and guideline information.
• Follow up with travelers before their trips.
• Resolve any concerns to maintain a positive experience.

Connaissances

Friendly communication

Customer support experience

Reliability

Organizational skills

Interest in travel

Description du poste

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks