Virtual Travel Customer Service

Elevationtravelpartners; Lyon; Sur place; EUR 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Résumé du poste

A remote travel services company is seeking a Virtual Travel Customer Service professional to assist clients with their travel preparations. The ideal candidate should possess a friendly communication style and have experience in customer support. This role includes providing assistance through different channels like email and chat, managing itinerary changes, and ensuring a positive experience for travelers. We offer training, ongoing support, and access to travel-related perks, making it an exciting opportunity for candidates passionate about travel.

Qualifications

• Experience in customer support is preferred, though not mandatory.
• Should be organized and reliable for handling customer inquiries.
• Must be comfortable learning new online systems.

Responsabilités

• Provide assistance via email, chat, and phone.
• Help travelers with itinerary changes and updates.
• Offer information on travel destinations and guidelines.
• Follow up with travelers before their trip.
• Resolve customer concerns positively.

Connaissances

Friendly communication style

Customer support experience

Reliability

Comfortable using online tools

Interest in travel

Description du poste

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks