UX Researcher, Cloud Infra — Hybrid & AI-Savvy

Scaleway; Lyon; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work up to 3 days remote

Office with easy public transport

Healthy meals at HQ

Swile meal card

Well-being & mobility support

International environment

Internal mobility

Job summary

Scaleway seeks an experienced UX Researcher to shape a sovereign cloud experience. You will lead end-to-end research on highly technical products, develop scalable ResearchOps, and empower product teams to embed user insights into strategy.

You will collaborate with PMs, Designers and cross-functional partners in a growing international UX team. You will work in a hybrid environment with AI-enabled research workflows and a focus on continuous, accessible research across Scaleway’s cloud

Qualifications

• 4+ years of UX Research experience, with discovery, usability testing and mixed-methods.
• Experience researching complex B2B cloud infrastructure or enterprise tech for technical users.
• Experience structuring scalable ResearchOps and insights repositories.
• Ability to coach non-researchers (PMs/Designers) in Lean/Agile environments.
• Proficiency with Figma, FigJam and analytics tools; interest in AI-driven workflows.
• Fluency in English and French (written and spoken).

Responsibilities

• Lead end-to-end UX research initiatives for cloud infrastructure products.
• Identify research opportunities with PMs and Designers and translate findings into actions.
• Make technical concepts understandable and usable for users.
• Develop and scale ResearchOps practices and insight management.
• Contribute to Insight Hub and empower PwDRs to conduct research independently.
• Collaborate with Solution Architects, CS and Marketing when relevant.
• Explore and integrate AI-powered tools to improve workflows while keeping rigor.

Skills

UX Research

Cloud infrastructure

ResearchOps

Stakeholder coaching

AI in research

Bilingual EN/FR

Tools

Figma

FigJam

Web analytics

Job description

Scaleway seeks an experienced UX Researcher to shape a sovereign cloud experience. You will lead end-to-end research on highly technical products, develop scalable ResearchOps, and empower product teams to embed user insights into strategy.

You will collaborate with PMs, Designers and cross-functional partners in a growing international UX team. You will work in a hybrid environment with AI-enabled research workflows and a focus on continuous, accessible research across Scaleway’s cloud