UX Researcher

Scaleway; Rouen; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Up to 3 days remote per week

International environment

Job summary

Scaleway is seeking a seasoned UX Researcher to lead end-to-end research for our cloud infrastructure products. You will collaborate with product managers and designers to uncover user needs, translate insights into concrete product decisions, and scale ResearchOps practices across tribes.

You will empower cross-functional teams to conduct research independently, develop the Insight Hub, and explore AI-powered tools while maintaining rigorous methodologies and responsible practices.

Qualifications

• 4+ years of UX research or research-focused UX design.
• Experience researching complex B2B cloud infrastructure products.
• Ability to structure scalable ResearchOps processes.
• Experience coaching non-researchers, like PMs and designers.
• Proficiency with Figma and FigJam; familiarity with web analytics.
• Fluency in English and French (written and spoken).

Responsibilities

• Lead end-to-end UX research initiatives for cloud infra products.
• Partner with PMs and designers to identify research opportunities.
• Translate findings into actionable product recommendations.
• Develop scalable ResearchOps workflows and templates.
• Support adoption of the Insight Hub across tribes.
• Coach PwDRs to conduct independent research.
• Explore AI-powered tools to improve research efficiency.
• Identify cross-product user needs and patterns.
• Advocate for user-centered decision-making and communicate findings.

Skills

UX Research

Technical product experience

ResearchOps

Stakeholder collaboration

Research tools

AI in research

English/French fluency

Tools

Figma

FigJam

Web analytics

Job description

OUR STORY

Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies. Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector. With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants. Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.

Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.

WHY WE NEED YOU

Our growth is driving us to strengthen our UX Research team within the Product & Design department to scale our research capabilities and better support product decisions across our core cloud infrastructure.

Your mission will be to lead impactful user research on highly technical products, while developing scalable ResearchOps practices and empowering product teams to conduct research independently, in order to embed user insights into product strategy and continuously improve the experience of our cloud infrastructure users.

YOUR FUTURE TEAM

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.

You will join a growing team of 2 UX Researchers, within the Design department, working closely with Product Managers and Product Designers across different tribes.

The team focuses on making user research more continuous, accessible and impactful across Scaleway's product organization. Key initiatives include scaling ResearchOps, developing our Insight Hub, enabling People Who Do Research (PwDR), and responsibly integrating AI into research workflows.

You will also collaborate with Solution Architects, Customer Success and Marketing teams when relevant, gaining exposure to a wide range of technical products and customer needs.

YOUR DAILY ROUTINE

• Lead end-to-end UX research initiatives, from discovery to usability testing and continuous research, focusing on cloud infrastructure products and technical users such as developers, DevOps engineers and system administrators.
• Partner closely with Product Managers and Product Designers to identify research opportunities, frame relevant research questions and translate findings into actionable product recommendations.
• Collaborate with Product Designers to make highly technical concepts (e.g. provisioning, networking, storage configuration) understandable and usable, helping Scaleway stand out for usability in a historically technical industry
• Develop and scale ResearchOps practices, including research workflows, methodologies, templates and insight management processes.
• Contribute to the development and adoption of the Insight Hub, ensuring research findings are accessible, reusable and actionable across multiple product tribes.
• Empower Product Managers, Product Designers and other PwDRs to conduct high-quality research independently through coaching, training and practical research guidelines.
• Explore and integrate AI-powered tools and automated workflows to improve research efficiency while maintaining methodological rigor and responsible practices.
• Identify cross-product user needs and behavioral patterns to generate insights that extend beyond individual features or product teams.
• Advocate for user-centered decision-making, communicate research findings effectively and follow up on their impact on product roadmaps and strategic priorities.

About You

HARDSKILLS

• UX Research expertise: 4+ years of experience in UX Research, or UX Design with a strong research focus, including discovery research, usability testing, quantitative and qualitative research methodologies.
• Technical product experience: Proven experience researching complex B2B products, ideally in cloud infrastructure, developer tools, SaaS or enterprise technology, with the ability to understand technical users and unfamiliar technical concepts.
• ResearchOps & continuous research: Experience structuring scalable research processes, managing research insights and repositories, and contributing to continuous or always-on research practices.
• Research enablement & stakeholder collaboration: Experience coaching non-researchers, particularly Product Managers and Product Designers, and translating findings into actionable product decisions within Lean/Agile environments.
• Research tools & AI: Proficiency with tools such as Figma, FigJam and web/product analytics platforms, with an interest in leveraging AI and automation to improve research workflows and insight management.
• Fluency in English and French, both written and spoken.

SOFTSKILLS

• Proactivity and ownership: You take initiative, identify opportunities for improvement and confidently drive research projects forward.
• Empathy and collaboration: You build strong relationships with stakeholders, understand their constraints and adapt your approach to facilitate effective collaboration.
• Rigor and pragmatism: You balance methodological quality with business realities, ensuring research remains efficient, relevant and actionable.
• Curiosity and adaptability: You enjoy learning about unfamiliar technical topics, navigating complexity and continuously developing your expertise.
• Resilience and positive mindset: You remain engaged and constructive in environments where research impact may take time to materialize, while confidently advocating for the user perspective.

WHAT YOU WILL FIND AT SCALEWAY ++++

Hybrid work:

We offer up to 3 days of remote work per week.

Offices:

Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.

Dining:

Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches.

Well-being commitments:

Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.

International environment:

With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.

Career & Mobility:

Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.

Why join the Scaleway adventure

• A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.
• A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.
• Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.

THE NEXT STEPS

• Screening call with HR to discuss your background, motivations and expectations
• Interview with UX Research Lead, to understand your technical skills and approach to the role
• Technical interview with the UX Research team and Head of Product, including the presentation of a UX research case study and Q&A, to validate your expertise
• Culture & fit interview VP of Product Experience & Design, to deepen your discussions

Scaleway is a company certified under SecNumCloud. A background check is mandatory in order to join the company.

At Scaleway, we are committed to building an inclusive and respectful workplace where everyone has a fair opportunity to thrive.

All applications are considered with care, regardless of age, gender, sexual orientation, ethnic or social background, religion, disability, or any other characteristic.

We believe great ideas come from everywhere, and everyone which is why you should definitely apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.