Senior UX Researcher – Cloud Infrastructure

Scaleway; Rennes; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Up to 3 days remote work

Modern offices

Healthy meals

Well-being programs

International environment

Career mobility

Job summary

Scaleway is expanding its UX Research team within the Product & Design department to lead impactful research on highly technical cloud infrastructure products. You will develop scalable ResearchOps practices and empower product teams to conduct independent research, embedding user insights into product strategy to improve the experience of scalable cloud infrastructure users.

You will join a growing team of UX Researchers and collaborate closely with Product Managers and Product Designers across

Qualifications

• UX Research expertise covering discovery, usability testing, and mixed-methods study approaches.
• Experience researching complex B2B cloud infrastructure products.
• Experience structuring scalable research processes (ResearchOps).
• Ability to coach non-researchers and translate findings into product decisions.
• Familiarity with AI and automation to enhance research workflows.

Responsibilities

• Lead end-to-end UX research initiatives for cloud infrastructure products.
• Collaborate with PMs and designers to identify research opportunities and translate findings into actionable recommendations.
• Make complex technical concepts understandable and usable for users.
• Develop and scale ResearchOps practices and insight management.
• Contribute to Insight Hub and enable PwDR practices across tribes.
• Coach PwDRs to conduct high-quality research independently.
• Explore AI-powered tools to improve efficiency while maintaining rigor.
• Identify cross-product user needs to generate broad insights.
• Advocate for user-centered decision-making and drive impact on roadmaps.

Skills

UX Research

Technical product experience

ResearchOps

Stakeholder collaboration

AI in research

English & French

Tools

Figma

FigJam

Web analytics

Product analytics

Job description

Scaleway is expanding its UX Research team within the Product & Design department to lead impactful research on highly technical cloud infrastructure products. You will develop scalable ResearchOps practices and empower product teams to conduct independent research, embedding user insights into product strategy to improve the experience of scalable cloud infrastructure users.

You will join a growing team of UX Researchers and collaborate closely with Product Managers and Product Designers across