Senior UX Researcher - Cloud Infrastructure & AI

Scaleway; Rouen; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Up to 3 days remote per week

International environment

Job summary

Scaleway is seeking a seasoned UX Researcher to lead end-to-end research for our cloud infrastructure products. You will collaborate with product managers and designers to uncover user needs, translate insights into concrete product decisions, and scale ResearchOps practices across tribes.

You will empower cross-functional teams to conduct research independently, develop the Insight Hub, and explore AI-powered tools while maintaining rigorous methodologies and responsible practices.

Qualifications

• 4+ years of UX research or research-focused UX design.
• Experience researching complex B2B cloud infrastructure products.
• Ability to structure scalable ResearchOps processes.
• Experience coaching non-researchers, like PMs and designers.
• Proficiency with Figma and FigJam; familiarity with web analytics.
• Fluency in English and French (written and spoken).

Responsibilities

• Lead end-to-end UX research initiatives for cloud infra products.
• Partner with PMs and designers to identify research opportunities.
• Translate findings into actionable product recommendations.
• Develop scalable ResearchOps workflows and templates.
• Support adoption of the Insight Hub across tribes.
• Coach PwDRs to conduct independent research.
• Explore AI-powered tools to improve research efficiency.
• Identify cross-product user needs and patterns.
• Advocate for user-centered decision-making and communicate findings.

Skills

UX Research

Technical product experience

ResearchOps

Stakeholder collaboration

Research tools

AI in research

English/French fluency

Tools

Figma

FigJam

Web analytics

Job description

Scaleway is seeking a seasoned UX Researcher to lead end-to-end research for our cloud infrastructure products. You will collaborate with product managers and designers to uncover user needs, translate insights into concrete product decisions, and scale ResearchOps practices across tribes.

You will empower cross-functional teams to conduct research independently, develop the Insight Hub, and explore AI-powered tools while maintaining rigorous methodologies and responsible practices.