Lead UX Researcher, Cloud Infrastructure & AI

Scaleway; Paris; On-site; EUR 60,000 - 90,000; Full time

Job summary

Scaleway is expanding its UX Research team within Product & Design to scale research across our cloud infrastructure. You will lead end-to-end studies with developers and IT professionals, translating findings into actionable product recommendations.

Collaborate with PMs and Designers to frame research questions, develop scalable ResearchOps practices, and help embed user insights into roadmaps. You will explore AI-powered tools while maintaining rigorous methods.

Qualifications

• 4+ years of UX Research experience, with discovery, usability testing and mixed methods.
• Experience researching complex B2B/cloud infrastructure products and technical users.
• Ability to structure scalable ResearchOps processes and manage insights.
• Proven ability to coach non-researchers (PMs/ Designers) and collaborate across teams.

Responsibilities

• Lead end-to-end UX research from discovery to usability testing for cloud infrastructure users (developers, DevOps, sysadmins).
• Partner with PMs and Designers to identify research opportunities and translate findings into actionable product recommendations.
• Collaborate with Designers to explain complex concepts and improve usability in a historically technical industry.
• Develop and scale ResearchOps practices, templates and insight management processes.
• Contribute to Insight Hub and ensure research findings are reusable across product tribes.
• Coach PwDRs and other stakeholders to conduct high-quality research.
• Explore AI-powered tools to improve efficiency while maintaining methodological rigor.
• Identify cross-product user needs to generate broad, actionable insights.
• Advocate for user-centered decision-making and link findings to roadmaps.

Skills

UX Research

Discovery research

Usability testing

Quantitative methods

Qualitative methods

ResearchOps

Coaching

Stakeholder collaboration

Tools

Insight Hub

Job description

Scaleway is expanding its UX Research team within Product & Design to scale research across our cloud infrastructure. You will lead end-to-end studies with developers and IT professionals, translating findings into actionable product recommendations.

Collaborate with PMs and Designers to frame research questions, develop scalable ResearchOps practices, and help embed user insights into roadmaps. You will explore AI-powered tools while maintaining rigorous methods.