Senior UX Researcher - Cloud Infrastructure & ResearchOps

WebHosting; Paris; Hybrid; EUR 65,000 - 100,000; Full time

Benefits offered by this job

Hybrid work up to 3 days per week

Modern offices near public transport

Meal service at HQ

Job summary

Scaleway, a leading European cloud provider, is expanding its UX Research team in Paris. You will lead end-to-end user research for highly technical cloud infrastructure products, develop scalable ResearchOps practices, and empower product teams to embed user insights into strategy.

Join a collaborative, international environment with Hybrid work options. You will work with Product Managers and Designers across tribes, driving continuous research, incorporating AI tools, and ensuring research is

Qualifications

• 4+ years of UX Research or UX Design with a strong research focus.
• Experience researching complex B2B products, ideally cloud infrastructure or developer tools.
• Experience structuring scalable ResearchOps and continuous research programs.
• Experience coaching non-researchers (PMs, Designers) in Lean/Agile environments.
• Proficiency with Figma, FigJam and analytics platforms; interest in AI-driven workflows.
• Fluency in English and French (written and spoken).

Responsibilities

• Lead end-to-end UX research initiatives for cloud infrastructure products.
• Partner with Product Managers and Designers to identify opportunities and translate findings into product decisions.
• Collaborate with designers to simplify complex technical concepts for users.
• Develop and scale ResearchOps practices and insights repositories.
• Empower PwDRs and other stakeholders to conduct high-quality research independently.
• Explore AI-powered tools to improve efficiency while maintaining rigor.
• Identify cross-product user needs and advocate for user-centered roadmaps.

Skills

UX Research

Technical product experience

ResearchOps

Stakeholder collaboration

Research tools & AI

English & French fluency

Tools

Figma

FigJam

Web analytics

Job description

Scaleway, a leading European cloud provider, is expanding its UX Research team in Paris. You will lead end-to-end user research for highly technical cloud infrastructure products, develop scalable ResearchOps practices, and empower product teams to embed user insights into strategy.

Join a collaborative, international environment with Hybrid work options. You will work with Product Managers and Designers across tribes, driving continuous research, incorporating AI tools, and ensuring research is