Trade Ally Engagement Manager I

Energy Solutions - USA; France; On-site; EUR 62,000 - 71,000; Full time

Job summary

Energy Solutions is seeking a Trade Ally Manager I to support market engagement and outreach efforts that drive energy efficiency program performance. You will assist manufacturers, distributors, and contractors with participation, provide information, answer inquiries, and support outreach initiatives.

The role emphasizes relationship-building, account support, and data management across program systems. Travel 10–40% and potential regional assignments are expected.

Qualifications

• High School diploma or equivalent required.
• 2 years of professional experience in customer service, program support, outreach, sales support, administrative operations, or a related role.
• Experience with external stakeholders, customers, contractors, vendors, or trade partners.
• Experience maintaining records, tracking activities, and following established processes and procedures.
• Ability to execute outreach and engagement activities using established guidance.
• Strong written and verbal communication skills.

Responsibilities

• Support achievement of trade ally participation, engagement, and recruitment goals through outreach and account support.
• Execute outreach activities to manufacturers, distributors, contractors, and other market actors.
• Build and maintain productive relationships with trade allies and market participants.
• Coordinate routine communication with trade allies and internal stakeholders.
• Research and document responses to trade ally inquiries and route questions as needed.
• Support implementation of outreach campaigns and participation initiatives.
• Assist with in-market outreach activities, including local meetings and events.
• Research participation issues and elevate non-routine issues as appropriate.
• Validate program documentation and submissions for completeness and accuracy.
• Update CRM systems, outreach records, dashboards, and tracking systems.
• Prepare basic participation metrics and reports.
• Document stakeholder interactions and program feedback in established systems.

Skills

Customer service

Relationship management

Stakeholder support

Multi-tasking

Written and verbal communication

Independent work

Attention to detail

CRM experience

Microsoft Office

Travel readiness

Education

High School diploma or equivalent

Tools

CRM platforms (Salesforce or Microsoft Dynamics)

Microsoft Office

Job description

Energy Solutions is seeking a Trade Ally Manager I to support market engagement and outreach efforts that drive energy efficiency program performance. You will assist manufacturers, distributors, and contractors with participation, provide information, answer inquiries, and support outreach initiatives.

The role emphasizes relationship-building, account support, and data management across program systems. Travel 10–40% and potential regional assignments are expected.