Technical Helpdesk Agent Level 1

SmartRecruiters, Inc.; Nanterre; Sur place; EUR 35 000 - 37 000; Plein temps

Résumé du poste

MSX International in France is seeking a skilled Diagnostic Technician to support a network of repair facilities remotely and on-site, focusing on advanced vehicle diagnostics including EVs and HV systems.

You will handle technical inquiries by phone, email, and ticketing, perform remote diagnostics, assist field technicians, analyze data with measurement tools, and contribute to continuous process improvements in a dynamic, training-rich environment.

Qualifications

• Significant experience in an automotive dealership or workshop environment as a Master Technician or Diagnostic Technician.
• Expertise in mechanical, electrical, and electronic diagnostics.
• Experience with EVs and high-voltage systems; HV certification.
• Proficiency with OEM diagnostic tools and testing equipment.

Responsabilités

• Handle technical support requests from workshops and repair facilities via phone, email, and ticketing systems.
• Perform remote diagnostics on mechanical, electrical, electronic, and high-voltage vehicle issues.
• Support field technicians in fault-finding activities and repair procedures.
• Analyze diagnostic data and test results from measurement tools such as multimeters, oscilloscopes, and other diagnostic equipment.
• Provide clear and effective technical recommendations to resolve complex cases.
• Collaborate with engineers and technical experts on critical and escalated issues.
• Maintain accurate case documentation and contribute to the continuous improvement of technical processes.

Connaissances

Diagnostics

EV diagnostics

HV systems

Remote support

Outils

OEM diagnostic tools

Oscilloscopes

Multimeters

Description du poste

• Compensation: EUR 35,000 - EUR 37,000 - yearly

Company Description

Join MSX International, a global leader serving the automotive and mobility industries for over 30 years.

With a strong international presence, MSX partners with the world's leading automotive manufacturers, dealer networks, and mobility providers, helping them drive transformation, improve performance, and achieve lasting success.

Job Description

Are you passionate about automotive diagnostics and looking to leverage your expertise to support a network of repair facilities without working in a workshop every day?

• Handle technical support requests from workshops and repair facilities via phone, email, and ticketing systems.
• Perform remote diagnostics on mechanical, electrical, electronic, and high-voltage vehicle issues.
• Support field technicians in fault-finding activities and repair procedures.
• Analyze diagnostic data and test results from measurement tools such as multimeters, oscilloscopes, and other diagnostic equipment.
• Provide clear and effective technical recommendations to resolve complex cases.
• Collaborate with engineers and technical experts on critical and escalated issues.
• Maintain accurate case documentation and contribute to the continuous improvement of technical processes.

Qualifications

• Significant experience in an automotive dealership or workshop environment, as a Master Technician or Diagnostic Technician.
• Strong expertise in mechanical, electrical, and electronic diagnostics.
• Proven experience working with Electric Vehicles (EVs) and high-voltage systems.
• Valid High-Voltage Electrical Certification (HV certification).
• Proficiency with OEM diagnostic tools and electronic testing equipment.
• Excellent analytical, troubleshooting, and technical communication skills.
• A strong coach and mentor, comfortable providing guidance and technical support to technicians remotely.

Additional Information

• Permanent, full-time position (CDI)
• A dynamic and innovative technical environment
• Ongoing training on the latest automotive technologies
• The opportunity to collaborate with recognized industry experts
• Real career growth opportunities within the rapidly evolving electric mobility sector

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.