EV Diagnostics Helpdesk Agent — Remote Support

SmartRecruiters, Inc.; Nanterre; Sur place; EUR 35 000 - 37 000; Plein temps

Résumé du poste

MSX International in France is seeking a skilled Diagnostic Technician to support a network of repair facilities remotely and on-site, focusing on advanced vehicle diagnostics including EVs and HV systems.

You will handle technical inquiries by phone, email, and ticketing, perform remote diagnostics, assist field technicians, analyze data with measurement tools, and contribute to continuous process improvements in a dynamic, training-rich environment.

Qualifications

• Significant experience in an automotive dealership or workshop environment as a Master Technician or Diagnostic Technician.
• Expertise in mechanical, electrical, and electronic diagnostics.
• Experience with EVs and high-voltage systems; HV certification.
• Proficiency with OEM diagnostic tools and testing equipment.

Responsabilités

• Handle technical support requests from workshops and repair facilities via phone, email, and ticketing systems.
• Perform remote diagnostics on mechanical, electrical, electronic, and high-voltage vehicle issues.
• Support field technicians in fault-finding activities and repair procedures.
• Analyze diagnostic data and test results from measurement tools such as multimeters, oscilloscopes, and other diagnostic equipment.
• Provide clear and effective technical recommendations to resolve complex cases.
• Collaborate with engineers and technical experts on critical and escalated issues.
• Maintain accurate case documentation and contribute to the continuous improvement of technical processes.

Connaissances

Diagnostics

EV diagnostics

HV systems

Remote support

Outils

OEM diagnostic tools

Oscilloscopes

Multimeters

Description du poste

MSX International in France is seeking a skilled Diagnostic Technician to support a network of repair facilities remotely and on-site, focusing on advanced vehicle diagnostics including EVs and HV systems.

You will handle technical inquiries by phone, email, and ticketing, perform remote diagnostics, assist field technicians, analyze data with measurement tools, and contribute to continuous process improvements in a dynamic, training-rich environment.