Technical Account Manager - Self-Hosted On-Prem Cybersecurity

Sekoia; Paris; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Sekoia is seeking a Technical Account Manager – Self-Hosted to join the Customer Success team. Trained on our Self-Hosted platform, you’ll be the trusted technical liaison throughout on‑premise deployments, including air‑gapped and highly regulated environments.

You’ll lead deployment workshops, validate infrastructure sizing, manage upgrades and renewal conversations, and coordinate with Customer Success and Sales to maximize value and drive renewals.

Qualifications

• 3–5 years of experience in a technical role with on‑premise deployments.
• Proficient in Debian/Linux environments and large‑scale infrastructure.
• Hands‑on Kubernetes experience (operations, troubleshooting, self‑healing).
• Experience with GitOps tools (ArgoCD, Flux) and automation (Ansible).
• Familiarity with observability (Grafana, Prometheus, Loki) and S3‑compatible storage sizing.
• Fluent in French and English; German or Spanish a plus.
• Knowledge of Python or similar scripting language for automation.

Responsabilités

• Lead pre‑sales and post‑sales technical workshops to define infrastructure requirements.
• Validate compliance with air‑gap and regulatory constraints for on‑premise deployments.
• Audit configurations to assess performance, resilience, and security hardening.
• Co‑facilitate workshops to upskill SecOps and infrastructure teams.
• Define and track on‑premise SLAs and KPIs; lead root‑cause investigations.
• Conduct periodic health checks and feed improvements to Product/ R&D.
• Act as technical escalation point during major outages with the CSM.

Connaissances

Kubernetes

Debian/Linux

Python

Workshop facilitation

Scripting

Observability tools

Outils

ArgoCD

Flux

Ansible

HashiCorp Vault

Grafana

Prometheus

Loki

Description du poste

Sekoia is seeking a Technical Account Manager – Self-Hosted to join the Customer Success team. Trained on our Self-Hosted platform, you’ll be the trusted technical liaison throughout on‑premise deployments, including air‑gapped and highly regulated environments.

You’ll lead deployment workshops, validate infrastructure sizing, manage upgrades and renewal conversations, and coordinate with Customer Success and Sales to maximize value and drive renewals.