Remote-Ready Technical Account Manager, Self-Hosted

Sekoia; France; Hybride; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health insurance (100% covered)

Swile vouchers 11€/day 50% covered

Central Paris & Rennes offices

Résumé du poste

Sekoia is hiring a Technical Account Manager – Self-Hosted to join the Customer Success team, focusing on on-premise deployments and air-gapped environments. You will design infrastructure, size clusters, and guide customers through the Self-Hosted platform on bare-metal or VMs.

You will collaborate with CSMs and Sales to optimize value, upsell, and ensure high security posture in regulated environments. Hybrid/remote with occasional travel within France is expected.

Qualifications

• Experience in cybersecurity and security analytics platforms.
• Hands-on experience with on-premise deployments and large-scale infrastructures.
• Proficient in Debian/Linux environments and multi-node clusters.
• Familiarity with Kubernetes operations and troubleshooting.

Responsabilités

• Lead pre-sales and post-sales technical workshops to define infrastructure requirements and guide customers through Self-Hosted deployment on bare-metal or VMs.
• Validate compliance with air-gap, sovereignty, and regulatory constraints and advise on cluster sizing.
• Audit configurations using Grafana/Prometheus/Loki to assess performance, resilience, and security hardening; recommend improvements for backup, HA, and DR.
• Facilitate hands-on workshops with CSM; demonstrate advanced use cases and support MSSPs or sovereign providers.
• Define and track on-premise SLAs and KPIs; lead root-cause investigations during incidents and coordinate fixes.
• Conduct periodic health checks to review configuration drift and feature adoption; provide improvement feedback to Product/R&D.
• Act as technical escalation point during outages with CSM; document lessons learned.
• Support renewal/upsell by delivering demos and ROI analyses; identify opportunities (modules, premium support, GPU nodes).
• Liaise between customers and internal teams to prioritize requirements and influence the self-hosted roadmap.

Connaissances

Cybersecurity expertise

Enterprise on-prem deployments

Debian/Linux

Kubernetes

GitOps tools (ArgoCD, Flux)

Ansible

Secrets management (Vault)

Observability (Grafana, Prometheus, LG

Outils

Kubernetes

Grafana

Prometheus

Loki

ArgoCD

Flux

Ansible

HashiCorp Vault

Description du poste

Sekoia is hiring a Technical Account Manager – Self-Hosted to join the Customer Success team, focusing on on-premise deployments and air-gapped environments. You will design infrastructure, size clusters, and guide customers through the Self-Hosted platform on bare-metal or VMs.

You will collaborate with CSMs and Sales to optimize value, upsell, and ensure high security posture in regulated environments. Hybrid/remote with occasional travel within France is expected.