Enterprise Cybersecurity Technical Success Lead

Darktrace; Paris; Sur place; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

25 days’ holiday + public holidays

Birthday day off

Life & disability insurance

Medical insurance

Meal vouchers

Employee Assistance Program

Résumé du poste

Darktrace is seeking a Technical Success Manager (TSM) to blend technical depth with customer advocacy and commercial awareness. You will partner with security, IT, and stakeholders to turn deployments into measurable value and embed the platform into daily operations.

You’ll collaborate with cross-functional teams to monitor customer health, reduce risk, and support renewal readiness while identifying opportunities for expansion with account executives.

Qualifications

• Fluency in French and English is essential.
• 3+ years in a technical, customer-facing role such as CSM/TSM/Technical TAM.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.

Responsabilités

• Build trusted relationships with customer security and IT teams.
• Create practical technical success plans to drive adoption and measurable value.
• Identify high-value use cases to embed the platform in security operations.
• Use usage and health indicators to spot adoption gaps and risks early.
• Guide customers from deployment to active use, accelerating Time-to-Value.
• Lead mitigation planning for blockers, gaps, and health risks.
• Provide technical health insights for renewal readiness and account strategy.
• Highlight opportunities for expansion, upsell and cross-sell with sales.
• Champion customer feedback and ensure visibility of risks and success requirements.

Connaissances

French and English fluency

3+ years in technical customer-facing

Enterprise cybersecurity knowledge

Stakeholder engagement

Clear technical guidance

Description du poste

Darktrace is seeking a Technical Success Manager (TSM) to blend technical depth with customer advocacy and commercial awareness. You will partner with security, IT, and stakeholders to turn deployments into measurable value and embed the platform into daily operations.

You’ll collaborate with cross-functional teams to monitor customer health, reduce risk, and support renewal readiness while identifying opportunities for expansion with account executives.