Remote Technical Account Manager – Self-Hosted Security

Sekoia; Paris; Sur place; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Paid professional trips

Résumé du poste

Sekoia is seeking a Technical Account Manager – Self-Hosted to join the Customer Success team. You will guide on-premise deployments, including air-gapped environments, from architecture through upgrades and renewal, collaborating with CS and Sales to maximize value.

You will lead workshops, validate infrastructure requirements, and ensure security hardening, resilience, and performance. Remote-ready in France with occasional travel.

Qualifications

• 3–5 years of experience in a similar technical role (Solutions Engineer, TAM, or Platform Engineer) with hands-on enterprise on-premise deployments.
• Cybersecurity experience, ideally in security analytics, SIEM, or security platforms.
• Proficient in Debian/Linux environments and comfortable operating large-scale infrastructure (multi-node clusters, high-throughput pipelines).
• Hands-on Kubernetes operations, troubleshooting, and self-healing workloads; knowledge of K3s is a plus.
• Familiar with GitOps tools (ArgoCD, Flux), and Ansible for provisioning; Vault is a strong plus.
• Comfort reading observability data from Grafana, Prometheus, and Loki.
• Experience with S3-compatible object storage sizing for large-scale data retention.
• Strong workshop facilitation and communication skills; translate complex concepts to diverse audiences.
• Python or similar scripting language for automation and troubleshooting.
• Fluent in French and English; German or Spanish is a plus.

Responsabilités

• Lead pre-sales and post-sales technical workshops to define infrastructure requirements and guide deployments on bare-metal or virtual machines.
• Validate compliance with air-gap, sovereignty, and regulatory constraints and advise on cluster sizing across deployment profiles.
• Audit on-premise configurations to assess performance, resilience, and security hardening, and recommend improvements.
• Co-facilitate hands-on workshops to upskill SecOps and infrastructure teams and support MSSPs or sovereign providers.
• Define and track on-premise SLAs and KPIs, lead root-cause investigations, and deliver action plans.
• Conduct periodic health checks and feed improvement requests back to Product and R&D.
• Act as technical escalation point during major outages and document lessons learned.
• Support renewal and upsell discussions by delivering demos, platform health metrics, and ROI analysis.

Connaissances

Debian/Linux

Kubernetes

GitOps

Ansible

Grafana/Prometheus/Loki

Python scripting

Workshop facilitation

French & English

Outils

S3-compatible object storage

HashiCorp Vault

Description du poste

Sekoia is seeking a Technical Account Manager – Self-Hosted to join the Customer Success team. You will guide on-premise deployments, including air-gapped environments, from architecture through upgrades and renewal, collaborating with CS and Sales to maximize value.

You will lead workshops, validate infrastructure requirements, and ensure security hardening, resilience, and performance. Remote-ready in France with occasional travel.