Technical Account Manager - self-hosted / on-premise

Sekoia; France; Hybride; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health insurance (100% covered)

Swile vouchers 11€/day 50% covered

Central Paris & Rennes offices

Résumé du poste

Sekoia is hiring a Technical Account Manager – Self-Hosted to join the Customer Success team, focusing on on-premise deployments and air-gapped environments. You will design infrastructure, size clusters, and guide customers through the Self-Hosted platform on bare-metal or VMs.

You will collaborate with CSMs and Sales to optimize value, upsell, and ensure high security posture in regulated environments. Hybrid/remote with occasional travel within France is expected.

Qualifications

• Experience in cybersecurity and security analytics platforms.
• Hands-on experience with on-premise deployments and large-scale infrastructures.
• Proficient in Debian/Linux environments and multi-node clusters.
• Familiarity with Kubernetes operations and troubleshooting.

Responsabilités

• Lead pre-sales and post-sales technical workshops to define infrastructure requirements and guide customers through Self-Hosted deployment on bare-metal or VMs.
• Validate compliance with air-gap, sovereignty, and regulatory constraints and advise on cluster sizing.
• Audit configurations using Grafana/Prometheus/Loki to assess performance, resilience, and security hardening; recommend improvements for backup, HA, and DR.
• Facilitate hands-on workshops with CSM; demonstrate advanced use cases and support MSSPs or sovereign providers.
• Define and track on-premise SLAs and KPIs; lead root-cause investigations during incidents and coordinate fixes.
• Conduct periodic health checks to review configuration drift and feature adoption; provide improvement feedback to Product/R&D.
• Act as technical escalation point during outages with CSM; document lessons learned.
• Support renewal/upsell by delivering demos and ROI analyses; identify opportunities (modules, premium support, GPU nodes).
• Liaise between customers and internal teams to prioritize requirements and influence the self-hosted roadmap.

Connaissances

Cybersecurity expertise

Enterprise on-prem deployments

Debian/Linux

Kubernetes

GitOps tools (ArgoCD, Flux)

Ansible

Secrets management (Vault)

Observability (Grafana, Prometheus, LG

Outils

Kubernetes

Grafana

Prometheus

Loki

ArgoCD

Flux

Ansible

HashiCorp Vault

Description du poste

Want to give your cybersecurity career a boost in on-premise environments?

Join Sekoia as a Technical Account Manager – Self-Hosted in our Customer Success team. Trained on our Sekoia Self-Hosted platform, a fully customer-operated, Kubernetes-based security analytics solution, you'll be your customers' trusted technical liaison throughout the entire lifecycle of their on-premise deployments, including air-gapped and highly regulated environments. From initial architecture design and infrastructure sizing to upgrades, patch management, and renewal, you'll work hand-in-hand with Customer Success Managers and Sales Executives to maximize value and drive expansion.

The position is ideally based in Rennes, or can be based in Paris, or fully remote from France. Professional trips paid for by the company will be required.

Sekoia.io rethinks cybersecurity with an innovative SaaS solution: an industry-leading AI-SOC platform capable of neutralizing threats before our customers suffer the impacts.

In a world where everything is connected, cyber threats are becoming ever more sophisticated, more numerous and more dangerous. Sekoia.io aims to make these threats painless.

With our latest fundraising of €26 million in 2025, we will continue to strengthen our highly ambitious international expansion and our technological development to serve our customers.

By joining Sekoia today, you’ll dive into a period of rapid growth, collaborating with a cross‑functional team that leverages cutting‑edge AI to write the playbook for next‑gen security operations centers and extend our global footprint.

If you’re passionate about defending the digital world and making a tangible impact, there’s never been a better time to join us.

Your Missions

• Lead pre‑sales and post‑sales technical workshops to define infrastructure requirements (compute, networking, storage, S3‑compatible object storage) and guide customers through the deployment of Sekoia Self‑Hosted on bare‑metal or virtual machines.
• Validate compliance with air‑gap, sovereignty, and regulatory constraints (government, defense, finance, critical infrastructure) and advise on cluster sizing across deployment profiles.
• Audit on‑premise configurations using Grafana, Prometheus, and SHC diagnostics to assess performance, resilience, and security hardening, and recommend improvements across backup, HA, and disaster‑recovery strategies.
• Co‑facilitate hands‑on workshops (with the CSM) to upskill SecOps and infrastructure teams, demonstrate advanced use cases (custom parsers, correlation rules, threat‑hunting dashboards), and support customers operated by MSSPs or sovereign providers.
• Define and track on‑premise SLAs and KPIs, lead root‑cause investigations during incidents, coordinate fix deployments, and deliver detailed action plans.
• Conduct periodic health checks to review configuration drift, performance metrics, and feature adoption, and feed improvement requests back to Product and R&D.
• Act as the technical escalation point during major outages alongside the CSM, and document lessons learned to strengthen internal processes.
• Support renewal and upsell discussions by delivering demos, platform health metrics, and ROI analysis, and identifying opportunities (additional modules, premium support, GPU nodes for AI features).
• Liaise between customers and internal teams (Support, Product, R&D, Infrastructure) to prioritize critical requirements and influence the self‑hosted roadmap.

Your profile

• You have 3–5 years of experience in a similar technical role (Solutions Engineer, TAM, or Platform Engineer) with hands‑on enterprise on‑premise deployments
• You have experience working in cybersecurity, ideally in security analytics, SIEM, or security platforms
• You are proficient in Debian/Linux environments and comfortable operating large‑scale infrastructure (multi‑node clusters, high‑throughput pipelines)
• You have practical experience with Kubernetes (operations, troubleshooting, self‑healing workloads); knowledge of K3s is a plus
• You are familiar with GitOps tools (ArgoCD, Flux), Ansible for provisioning, and secrets management (HashiCorp Vault is a strong plus)
• You are comfortable reading observability data from Grafana, Prometheus, and Loki
• You have experience with S3‑compatible object storage sizing for large‑scale data retention
• You have strong workshop‑facilitation and communication skills, and know how to translate complex technical concepts to diverse audiences
• You know Python or a similar scripting language for automation and troubleshooting
• You are fluent in French and English; German or Spanish is a plus

Are you interested in this job but feel you haven’t ticked all the boxes? Don’t hesitate to apply, and tell us in the cover letter section why we absolutely must meet.

• Strong values of collaboration, innovation, trust, excellence, humility and open‑mindedness to help you thrive and make your contribution impactful
• Remote‑friendly setting: you can be in a hybrid setting (Paris or Rennes) with up to 3 remote days per week, or be fully remote with professional trips once a month
• 100% of the Alan Health insurance package covered by Sekoia
• Swile vouchers of 11€/day 50% covered by Sekoia
• Offices located in central Paris (10e) and central Rennes (near the station)

You can learn more about our work environment by checking our Welcome To The Jungle page.