Technical Account Manager

Zoomcar; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Zoomcar is seeking a Technical Account Manager in Paris to provide technical support solutions for enterprise customers. The role involves developing a deep understanding of customer needs, providing guidance, and troubleshooting Fortinet products.

Ideal candidates will have at least 6 years of technical support experience, a Bachelor’s degree in a related field, and be fluent in French and English.

This position requires strong interpersonal skills and a proactive approach to customer service.

Qualifications

• 6+ years of experience in a technical support/post-sales role.
• Business-level proficiency in French and English.
• Fortinet certification (NSE4, NSE5, NSE7, NSE8) is a distinct advantage.

Responsabilités

• Develop a deep understanding of customer needs to provide tailored technical solutions.
• Act as a technical advisor and guide customers with best practices.
• Run advanced troubleshooting on Fortinet products and manage incidents.
• Produce service reports summarizing service activity and performance.
• Report issues to R&D and ensure proper follow-up.

Connaissances

Understanding of TCP/IP, routing and switching

Experience with security products and technologies

Troubleshooting and problem-solving skills

Customer management experience

Interpersonal and communication skills

Formation

Bachelor’s degree in Computer Science, Software Engineering or related field

Outils

Fortinet products knowledge

Description du poste

Office based 4 days per week in Sophia Antipolis OR Paris (La Defense) France

Would you like to join the leading global provider of network security solutions to help strategic accounts optimize their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical advisor for key enterprise customers. As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keep the customers mission‑critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment.

Key Responsibilities

• Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
• Become a trusted advisor by proactively guiding customers with technical recommendations and best practices
• Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
• Take initiatives and ownership of customer incidents to drive timely resolutions
• Manage customer communications and expectations until the closure of each case
• Participate in customer conference calls or face‑to‑face customer meetings
• Produce service reports to summarize service activity and performance for key stakeholders
• Report software/hardware related issues to R&D and assure follow‑up

Skills and Attributes Requirements

• Good understanding of data networking protocols, specifically TCP/IP, routing and switching
• Hands‑on experience on security products and technologies (e.g., firewalls, IDS/IPS, DDoS, VPN, web application firewall)
• Strong troubleshooting and problem‑solving skills
• Face‑to‑face and remote customer management experience
• Previous experience in a technical support position in the telco or large enterprise space
• Strong interpersonal and communication skills
• Previous experience on Fortinet products is an advantage

Educational and Experience Requirements

• Minimum of 6 years of experience in a technical support/post‑sales role
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience
• Fortinet certification NSE4, NSE5, NSE7, NSE8 a distinct advantage‑equivalent in FCP

Must have the right to work in France

Must be a business‑level French + English speaker