Enterprise Security Technical Account Manager – Trusted Advisor

Fortinet, Inc.; France; À distance; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Fortinet, Inc. is seeking a Technical Account Manager to serve as the primary technical advisor for strategic enterprise customers.

This office-based role (4 days a week) spans Sophia Antipolis, Valbonne, France and Kelsterbach, Germany, with a focus on building long-term trusted relationships and addressing customer needs.

Candidates should have 6+ years in technical support or post-sales, a CS/SE degree, Fortinet certs, and fluent French or German with business-level English.

Qualifications

• Minimum of 6 years of experience in a technical support/post-sales role.
• Fluency in French OR German essential + business level English.
• Strong interpersonal and communication skills.
• Previous experience on Fortinet products is an advantage.

Responsabilités

• Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
• Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
• Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
• Take initiatives and ownership of customer incidents to drive for timely resolutions
• Manage customer communications and expectations until the closure of each case
• Participate in customer conference calls or face to face customer meetings
• Produce service reports to summarize service activity and performance for key stakeholders
• Report Software/Hardware related issues to R&D department and assure follow-up

Connaissances

TCP/IP

Routing & Switching

Security Products

Troubleshooting

Customer Management

Fortinet Experience

Formation

Bachelor’s degree in Computer Science, Software Engineering or related field

Fortinet certification FCP/FCSS/FCX or equivalent

Outils

Fortinet products

Description du poste

Fortinet, Inc. is seeking a Technical Account Manager to serve as the primary technical advisor for strategic enterprise customers.

This office-based role (4 days a week) spans Sophia Antipolis, Valbonne, France and Kelsterbach, Germany, with a focus on building long-term trusted relationships and addressing customer needs.

Candidates should have 6+ years in technical support or post-sales, a CS/SE degree, Fortinet certs, and fluent French or German with business-level English.