Customer Service Representative (French) - Relocation in Barcelona

Grow-Talent.com; Paris; Vor Ort; EUR 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

23 days paid annual leave

Relocation support

Zusammenfassung

Grow-Talent.com is working with a leading Outsourcing/BPO company to recruit a French speaking Customer Service Representative for their Barcelona office.

In this role you will handle inquiries via phone, email, chat, or alerts, maintain knowledge of services, and ensure SLA adherence while collaborating with the team on projects. Strong French and English (B2) required; relocation in Barcelona offered.

Qualifikationen

• Native / fluent in French, verbal and written.
• English proficiency minimum B2 level.
• At least 1 year of customer service experience, preferably tech support.
• Strong IT knowledge related to connectivity and AV products.

Aufgaben

• Handle incoming customer inquiries via phone, email, chat, or alerts.
• Record call details in the call management system and meet SLA timelines.
• Maintain knowledge of services and products, especially tailored ones.
• Escalate issues to senior team members when needed.
• Provide coverage for other agents and participate in team projects.

Kenntnisse

Customer service

English proficiency

French language

Communication skills

Tools

Call management system

Jobbeschreibung

Customer Service Representative (French) - Relocation in Barcelona

Job Openings Customer Service Representative (French) - Relocation in Barcelona

About the job Customer Service Representative (French) - Relocation in Barcelona

Grow-Talent.com is working with a leading Outsourcing/BPO company that is looking to recruit a French speaking Customer Service Representative for their Barcelona office.

Position:Customer Service Representative

Location: Barcelona, Spain

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
• Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
• Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
• Escalate any potential service issues to the senior team members, as needed.
• Adhere to all project processes and procedures
• Ensure compliance with the contractual SLA
• Provide coverage for other Agents in their absence, whether within the same team or across different teams
• Collaborate with the team on specific projects, when requested
• Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
• Participate in regular team meetings
• Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction

REQUIREMENTS:

• Native / fluent in French,both verbal and written. Proficiency in English (minimum B2 level)
• A minimum of 1 year of customer service experience is required, preferably technical support
• Advanced IT knowledge in signal path connectivity, wireless networking, music and audiovisual products
• Strong aptitude for working in a customer service environment
• Excellent customer care skills, with the ability to listen to and understand customer needs
• Capable of taking ownership of calls and progressing them to resolution or escalating them when needed

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Working schedule: Monday to Friday,09:00 AM - 06 PM
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days ofpaid annual leave
• Guidance and tools to reach your full potential.