Strategic Technical Account Lead — Cybersecurity & AI

Qevlar AI; Paris; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Equity opportunity

Remote-friendly

Paris office

Résumé du poste

Qevlar AI in Paris seeks a senior customer-facing specialist to own the technical health for our most strategic accounts, ensuring fast time-to-resolution and high-quality RCA. You will guide proactive, account-level technical strategy and work closely with Product/Engineering to translate pain points into scalable improvements.

You will automate processes, collaborate with cross-functional teams, and partner with CSM to drive renewal risk management and expansion opportunities.

Qualifications

• Minimum 5 years in customer-facing roles with strategic account ownership.
• Experience in cybersecurity operations (SOC) and architecture (XDR/EDR/SIEM).
• Track record in process automation, AI tooling, and data-driven optimisation.
• Ability to translate technical concepts into business value and drive adoption.

Responsabilités

• Own technical health and escalation resolution for the most strategic accounts.
• Drive proactive risk prevention with account-level technical strategy and audits.
• Architect feedback loops to Product/Engineering and collaborate across teams.
• Automate internal processes, tooling, and documentation to scale the team.
• Partner with CSM to support renewal risk and expansion discussions.

Connaissances

Customer facing

Strategic accounts

SOC/XDR

Process automation

AI tooling

Data analytics

Executive presence

Intrapreneur

Collaboration

Empathy

Pedagogy

Resilience

Partner enablement

Outils

Claude

Description du poste

Qevlar AI in Paris seeks a senior customer-facing specialist to own the technical health for our most strategic accounts, ensuring fast time-to-resolution and high-quality RCA. You will guide proactive, account-level technical strategy and work closely with Product/Engineering to translate pain points into scalable improvements.

You will automate processes, collaborate with cross-functional teams, and partner with CSM to drive renewal risk management and expansion opportunities.