Senior Technical Account Manager - Cybersecurity AI, Remote

Qevlar AI; Paris; Hybride; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Equity opportunity

Paris office

Flexible remote work

Résumé du poste

Qevlar AI in Paris is seeking a seasoned customer-facing specialist to own the technical health and escalation resolution for our most strategic accounts. You will act as a trusted advisor, accountable for time-to-resolution and RCA quality, while guiding customers through complex cybersecurity challenges.

You will drive proactive risk prevention, run health checks and usage audits, and translate recurring pain points into actionable input for product and engineering.

Qualifications

• Minimum 5 years in customer-facing roles with strategic account ownership in cybersecurity (SOC) and architecture (XDR/EDR/SIEM).
• Experience with process automation and AI tools (e.g., Claude).
• Data-driven analytics to shorten time-to-adoption.
• Executive presence and customer-centric mindset for enterprise clients.
• Intrapreneurial mindset: build the machine while running it.
• Strong collaboration across engineering, product, sales and success.
• Empathy to understand client friction and solve proactively.
• Pedagogical ability to translate cyber concepts into business value.
• Resilience in high-stakes, crisis-driven environments.
• Experience enabling partners technically.

Responsabilités

• Own technical health and escalation resolution for strategic accounts.
• Drive proactive risk prevention via account-level strategy and audits.
• Architect feedback loops translating pain points into inputs for product/engineering.
• Collaborate with all teams to scale processes, tooling and documentation.
• Partner with CSM to support renewal and expansion with technical credibility.

Connaissances

Customer facing

Strategic accounts

Cross-team collaboration

Executive presence

Data analytics

Intrapreneurial drive

Empathy

Pedagogical ability

Resilience

Partner enablement

Outils

Claude

Description du poste

Qevlar AI in Paris is seeking a seasoned customer-facing specialist to own the technical health and escalation resolution for our most strategic accounts. You will act as a trusted advisor, accountable for time-to-resolution and RCA quality, while guiding customers through complex cybersecurity challenges.

You will drive proactive risk prevention, run health checks and usage audits, and translate recurring pain points into actionable input for product and engineering.