Technical Account Manager

Qevlar AI; Paris; Hybride; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Equity opportunity

Paris office

Flexible remote work

Résumé du poste

Qevlar AI in Paris is seeking a seasoned customer-facing specialist to own the technical health and escalation resolution for our most strategic accounts. You will act as a trusted advisor, accountable for time-to-resolution and RCA quality, while guiding customers through complex cybersecurity challenges.

You will drive proactive risk prevention, run health checks and usage audits, and translate recurring pain points into actionable input for product and engineering.

Qualifications

• Minimum 5 years in customer-facing roles with strategic account ownership in cybersecurity (SOC) and architecture (XDR/EDR/SIEM).
• Experience with process automation and AI tools (e.g., Claude).
• Data-driven analytics to shorten time-to-adoption.
• Executive presence and customer-centric mindset for enterprise clients.
• Intrapreneurial mindset: build the machine while running it.
• Strong collaboration across engineering, product, sales and success.
• Empathy to understand client friction and solve proactively.
• Pedagogical ability to translate cyber concepts into business value.
• Resilience in high-stakes, crisis-driven environments.
• Experience enabling partners technically.

Responsabilités

• Own technical health and escalation resolution for strategic accounts.
• Drive proactive risk prevention via account-level strategy and audits.
• Architect feedback loops translating pain points into inputs for product/engineering.
• Collaborate with all teams to scale processes, tooling and documentation.
• Partner with CSM to support renewal and expansion with technical credibility.

Connaissances

Customer facing

Strategic accounts

Cross-team collaboration

Executive presence

Data analytics

Intrapreneurial drive

Empathy

Pedagogical ability

Resilience

Partner enablement

Outils

Claude

Description du poste

About Qevlar AI

Qevlar is a B2B SaaS scale-up on a mission to boost the productivity of cybersecurity teams with Artificial Intelligence. We build an AI platform that transitions Security Operations Centers from reactive to proactive units through autonomous security alert investigations.

About Qevlar AI

Qevlar is a B2B SaaS scale-up on a mission to boost the productivity of cybersecurity teams with Artificial Intelligence. We build an AI platform that transitions Security Operations Centers from reactive to proactive units through autonomous security alert investigations.

In Just Three Years, We Have

• Raised a total of $44m in series-A & seed rounds from EQT Ventures, Forgepoint Capital and Partech
• Deployed our solution with major Enterprises such as Sodexo and GlobalConnect, and leading MSSPs like Orange Cyberdefense
• Grown to 1,500+ clients across the US and EMEA
• Ended 2025 with a strong multi-million dollar ARR, and we're targeting $25M by the end of 2027

What you'll actually do

• Own technical health and escalation resolution for the most strategic/complex accounts. Be a trusted advisor for the portfolio's highest-stakes customers, with accountability for time-to-resolution and RCA quality.
• Drive proactive risk prevention through account-level technical strategy. Run recurring health checks, context and automation reviews, and Qevlar usage audits that catch problems before they become tickets; go beyond reactive support to a forward-looking technical roadmap per account.
• Architect feedback loops. Own the translation of recurring technical pain points and production data into structured input for Product/Engineering. Collaborate radically with all teams.
• Automate to scale. Contribute to internal processes, tooling and documentation that scale the whole team's efficiency.
• Partner with CSM to fuel commercial expansion. Be the trusted technical voice in renewal-risk or expansion conversations where the blocker is technical credibility. Act as a technical sales/trust asset alongside the CSM rather than just a resolver.

What we're looking for

• At least 5 years in customer facing roles with relevant strategic account ownership in Cybersecurity operations (SOC) and architecture (XDR, EDR, SIEM, …)
• Process automations and AI: Claude and other tools, …
• Data-driven optimisation: Extracting and leveraging analytics to drastically reduce time-to-adoption
• Posture and executive presence: customer-centricity; trusted technical advisor for enterprise-level companies
• Intrapreneurial drive: The "Builder" mindset. Capable of building the machine while running it.
• Radical collaboration: Acting as the ultimate bridge between all teams and customers. Aligning pure engineering rigour with revenue goals and customer success metrics
• Pragmatic empathy (Care): Understanding client friction points and solving them proactively, without ego
• Pedagogical ability: translating hyper-technical cybersecurity concepts into clear, actionable business value
• Unflinching resilience: Thriving in high-stakes, crisis-driven environments where failure is not an option
• Partner enablement: direct experience delivering advanced technical training and support to external partner networks.

Why join us

• Work on meaningful problems with real-world impact in cybersecurity
• A high-impact role in a small, international, fast-moving team where your contributions directly shape the company and its success
• Shape the future of a product already making noise in AI + security circles
• A company culture that values autonomy and creativity
• Opportunity for equity and early ownership
• We’re flexible on location - you can either work from home or join your colleagues in our beautiful office in Paris’ 9th arrondissement.

Hiring process

• Intro Call
• Hiring Manager Interview
• Case Study
• Culture fit
• Reference check & Offer

Fully autonomous automation for defensive cybersecurity teams (SOC). Explainable AI. Agnostic approach. No playbooks needed.