Strategic Principal CSM – Enterprise SaaS (Remote)

Atlassian; Paris; Hybride; EUR 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Health and wellbeing resources

Volunteer days

Accommodations if needed

Résumé du poste

Atlassian is seeking a Principal Customer Success Manager in the Strategic segment for France. You will build trusted advisor relationships with C-suite executives, drive value realization, and oversee adoption across complex SaaS portfolios.

This role emphasizes strategic planning, cross-functional collaboration, and ensuring successful product utilization. You will work with enterprise customers, coordinate with account teams, and guide successful outcomes across global teams while leveraging

Qualifications

• Experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio.
• Experience with an Enterprise / Strategic book of business (~15 accounts).
• Established trusted advisor relationships guiding outcomes.
• Experience using Success Plans to align goals and metrics.
• Understanding of Jira and Confluence end-user use cases and trade-offs.

Responsabilités

• Develop trusted advisor relationships with C-suite and executives to maximize value of Atlassian solutions.
• Guide strategic/global enterprise customers to achieve Value Realization across teams.
• Develop Customer Success Plans with regular check-ins and strategic planning sessions.
• Navigate complex implementations with partners to meet enterprise needs.
• Ensure relevant product features are communicated to customers and adopted.
• Drive adoption strategies and expand customer footprint while mitigating churn.
• Provide Voice of the Customer feedback to improve Atlassian offerings.

Connaissances

Customer Success

Account management

Trusted advisor

Success Plans

Enterprise portfolio

Cross-functional collaboration

Jira/Confluence understanding

Gainsight

Salesforce

Tableau

French & English fluency

Outils

Gainsight

Salesforce

Tableau

Jira

Confluence

Description du poste

Atlassian is seeking a Principal Customer Success Manager in the Strategic segment for France. You will build trusted advisor relationships with C-suite executives, drive value realization, and oversee adoption across complex SaaS portfolios.

This role emphasizes strategic planning, cross-functional collaboration, and ensuring successful product utilization. You will work with enterprise customers, coordinate with account teams, and guide successful outcomes across global teams while leveraging