Strategic Enterprise Customer Success Leader

Atlassian; Paris; Sur place; EUR 78 000 - 102 000; Plein temps

Résumé du poste

At Atlassian, we seek a Principal Customer Success Manager in the Strategic Segment to guide complex enterprise customers through value realization across Atlassian products.

You’ll build executive relationships, develop Success Plans, and partner with teams to ensure adoption, expansion, and minimal churn. This remote role welcomes international applicants with fluency in French and English.

Qualifications

• Experience in Customer Success or account management with enterprise customers.
• Experience managing a strategic book of business (≈15 accounts).
• Trusted advisor with customer partners to guide outcomes.
• Use of Success Plans to align goals and metrics.
• Understand Jira/Confluence use cases and configurations.
• Collaborate across product, sales, support and marketing for a seamless experience.
• Balance a book of business in a customer-facing role.
• Problem-solving with a customer-centric mindset.
• Experience with Gainsight, Salesforce and BI tools like Tableau.
• Fluent in French and English.

Responsabilités

• Develop a trusted advisor relationship with C-suite and executives.
• Support strategic enterprise needs with a SaaS portfolio.
• Develop customer Success Plans including regular check-ins and QBRs.
• Navigate complex implementations with global partners.
• Maintain knowledge of Atlassian products and map to customer needs.
• Engage customers to drive early and sustained product adoption.
• Develop adoption strategies for high-value accounts and expand footprint.
• Mitigate churn with early risk identification and proactive intervention.
• Provide internal feedback from the Voice of the Customer.

Connaissances

Customer success

Account management

Enterprise book of business

Trusted advisor

Success Plans

Strategic engagement

Jira

Confluence

Gainsight

Salesforce

Tableau

French (Fluent)

English (Fluent)

Outils

Jira

Confluence

Gainsight

Salesforce

Tableau

Description du poste

At Atlassian, we seek a Principal Customer Success Manager in the Strategic Segment to guide complex enterprise customers through value realization across Atlassian products.

You’ll build executive relationships, develop Success Plans, and partner with teams to ensure adoption, expansion, and minimal churn. This remote role welcomes international applicants with fluency in French and English.