Strategic Global Key Accounts Manager

time:matters; Saint-Étienne-de-Villeréal; On-site; EUR 70,000 - 90,000; Full time

Job summary

time:matters is seeking a seasoned Operations professional to lead the design and management of operational solutions for key accounts. You will coordinate global tenders, translate customer requirements into executable solutions, and drive supplier selection to balance quality and cost.

You will own end-to-end implementation, monitor performance, and serve as the operations expert in customer engagements and events, while pushing process optimization and SOP development across projects.

Qualifications

• Bachelor/Master or vocational training in logistics with 3–8+ years in logistics
• Fluent in French and English
• Strong knowledge of the SPL market and Express Network Solutions mandatory

Responsibilities

• Develop and manage operational solutions, including solution design and non-complex pricing with Key Account Management
• Coordinate global tender activities, aligning operational solutions, costs and internal stakeholders
• Analyze customer requirements and translate them into effective operational solutions
• Drive supplier selection for relevant service components, balancing service quality, operational capabilities and commercial requirements
• Own the operational implementation of new business end-to-end
• Monitor and steer operational performance
• Act as an operational point of contact for customers
• Represent Operations at selected customer and business events, providing operational expertise and supporting Sales and Management objectives
• Drive process optimization and standardization
• Provide logistics and process expertise for internal projects and strategic initiatives, supporting the successful implementation of operational improvements
• Develop and maintain SOPs, calculation tools and operational standards

Skills

Data analytics

Excel

Power BI

Negotiation skills

Intercultural skills

Organizational skills

Education

Bachelor's degree in logistics

Master's degree in logistics

Vocational training in logistics

Tools

Microsoft Excel

Microsoft Power BI

Job description

time:matters is seeking a seasoned Operations professional to lead the design and management of operational solutions for key accounts. You will coordinate global tenders, translate customer requirements into executable solutions, and drive supplier selection to balance quality and cost.

You will own end-to-end implementation, monitor performance, and serve as the operations expert in customer engagements and events, while pushing process optimization and SOP development across projects.