Strategic Enterprise Success Manager

Brevo; Paris; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Growth opportunities

Transport reimbursement

Mobility package

Udemy courses

Job summary

Brevo, Paris-based, seeks a Customer Success professional to own enterprise accounts, drive renewal and expansion, and act as a trusted advisor for a growing global customer base.

Join a remote-friendly, hybrid team with strong social impact, top-tier benefits, and substantial growth opportunities. Native French and fluent English are essential, as is a data-driven mindset and experience with CS tools.

Qualifications

• Minimum 3+ years in Customer Success and/or Digital Marketing.
• Proven track record of delivering results against KPIs such as Renewal Rate, Expansion, Product Adoption, and Account Health.
• Experience managing complex enterprise accounts with high MRR and multiple stakeholders.
• A genuine Trusted Advisor who shapes customers’ marketing strategy.
• Native French, fluent English.
• Data-driven, high ownership and able to navigate ambiguous situations with confidence.
• Experience with CS tools (Planhat, EverAfter or equivalent) is a plus.

Responsibilities

• Own enterprise account strategy: Co-create Success Plans with customers, define goals and KPIs, and document success.
• Drive retention and risk management: monitor account health, anticipate churn risks, and lead recovery plans.
• Identify cross-sell/upsell opportunities through QBRs with the AE on upsell motions.
• Lead cross-functional execution: coordinate Sales, Product, Support, Finance, Onboarding to align with timelines.
• Manage executive relationships at scale: act as strategic advisor to C-level stakeholders.
• Represent the voice of the customer to Product and internal teams for improvements.
• Enable customer advocacy: drive case studies, referrals, events, and co-marketing with Marketing.
• Shape team ways of working and mentor colleagues; contribute to enablement and process improvements.

Skills

Customer Success

Digital Marketing

French

English

Data-driven

CS Tools

Tools

Planhat

EverAfter

Job description

Brevo, Paris-based, seeks a Customer Success professional to own enterprise accounts, drive renewal and expansion, and act as a trusted advisor for a growing global customer base.

Join a remote-friendly, hybrid team with strong social impact, top-tier benefits, and substantial growth opportunities. Native French and fluent English are essential, as is a data-driven mindset and experience with CS tools.