Strategic Enterprise CSM: Growth & Adoption
Datadog
Une candidature complète en une minute — CV personnalisé et lettre de motivation, prêts à envoyer.
Avantages offerts par ce poste
Résumé du poste
Datadog, a leader in observability and security, seeks an Enterprise Customer Success Manager to drive adoption and build strong relationships with top customers. You will advocate for the customer and identify growth opportunities while aligning technical and business goals with our platform.
We operate a hybrid workplace to support work-life harmony, with travel to on-site customer visits as needed. Fluency in French and English is required, and experience with Fortune 1000 clients is
Qualifications
- 3+ years in a Customer Success or Account Management role.
- Experience handling a wide portfolio of enterprise accounts.
- Familiarity with Fortune 1000 companies and global brands.
- Excellent communication, with ability to engage CTOs, VPs, and DevOps.
- Fluent in French and English (written and spoken).
Responsabilités
- Onboard, train, and drive adoption with enterprise customers.
- Build strong relationships to foster loyalty and advocacy.
- Collaborate with sales, support, enablement, product, finance, and legal.
- Own onboarding and project management for new customers.
- Identify customer needs and align with Datadog offerings.
- Monitor usage to spot renewal risks and growth opportunities.
- Translate technical and business goals into a clear success plan.
Connaissances
Description du poste
Datadog, a leader in observability and security, seeks an Enterprise Customer Success Manager to drive adoption and build strong relationships with top customers. You will advocate for the customer and identify growth opportunities while aligning technical and business goals with our platform.
We operate a hybrid workplace to support work-life harmony, with travel to on-site customer visits as needed. Fluency in French and English is required, and experience with Fortune 1000 clients is
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