Strategic Customer Success Manager, Data Platforms

Denodo; Paris; On-site; EUR 85,000 - 110,000; Full time

Job summary

Denodo seeks a Customer Success Manager to be the main interface with customers and partners, ensuring success with Denodo’s data virtualization in an enterprise setting. The role supervises a group of customers from business and technical perspectives, maintaining relationships and guiding technical solutions within contract goals.

You will engage with engineers, managers, and business users to understand needs and provide guidance, while identifying opportunities for additional business across

Qualifications

• Experience in IT/customer-facing roles and software solution delivery.
• Ability to build and maintain executive-level relationships across business and technical teams.
• Ability to discuss and advise on technical solutions involving Denodo products and services.

Responsibilities

• Oversee delivery of services from kickoff to closeout, ensuring alignment with customer expectations and contracts.
• Maintain strong relationships with architects, technical teams, and leadership across customers and partners.
• Develop relationships with key business and technical stakeholders; act as trusted advisor to major Denodo customers.
• Present software solutions to customers, from IT managers to C-level executives and manage delivery of technical orders.
• Coordinate resources and teams to ensure milestones and revenue documentation are accurate.

Skills

Customer success

Relationship management

Technical solutions pitch

Stakeholder management

Job description

Denodo seeks a Customer Success Manager to be the main interface with customers and partners, ensuring success with Denodo’s data virtualization in an enterprise setting. The role supervises a group of customers from business and technical perspectives, maintaining relationships and guiding technical solutions within contract goals.

You will engage with engineers, managers, and business users to understand needs and provide guidance, while identifying opportunities for additional business across