Strategic Accounts CS Lead — Data Center Growth

Data4; Marcoussis; On-site; EUR 60,000 - 90,000; Full time

Job summary

DATA4 is seeking a Customer Success Leader to manage strategic accounts within our data centers. You will own the relationship lifecycle, coordinate onboarding, and drive continuous improvement across services and stakeholders.

Ideal candidates bring strong listening and analytical skills, project management experience, and fluency in English and local language. On-site role with exposure to governance, security, and cloud-related initiatives.

Qualifications

• Experience in customer relationship management within data centers.
• Experience managing Key Accounts.
• Strong listening, analytical and communication abilities.
• Ability to coordinate and manage projects and external service providers.
• Project management skills.
• Proficiency with standard office productivity tools.
• Basic knowledge of data center technologies: power, cooling, security, and connectivity.
• Fluent in the local language and English.

Responsibilities

• Ensure customer satisfaction, retention, and growth by delivering proactive, high‑value, and personalized support throughout the customer lifecycle within our data centers.
• Serve as the primary point of contact for the client for all types of requests.
• Lead client onboarding: run kickoff meetings, grant portal access, and provide training on key procedures.
• Draft and distribute meeting minutes (internal and external).
• Manage customer communications including maintenance, events, incident management, improvement areas, and technical works.
• Monitor and improve customer satisfaction.
• Provide on‑call support as Head of Customer Success when required.
• Act as an interface between customer requests and internal departments.

Skills

Strong listening skills

Analytical skills

Attention to detail

Diplomacy

Communication skills

Customer service mindset

Ability to simplify technical topics

Collaboration

Problem-solving

Stakeholder management

Tools

ITSM tools

CRM tools

Job description

DATA4 is seeking a Customer Success Leader to manage strategic accounts within our data centers. You will own the relationship lifecycle, coordinate onboarding, and drive continuous improvement across services and stakeholders.

Ideal candidates bring strong listening and analytical skills, project management experience, and fluency in English and local language. On-site role with exposure to governance, security, and cloud-related initiatives.