Strategic Customer Success Manager – AI QA Platform

Keysight Technologies; Guyancourt; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Keysight Technologies is seeking a Strategic Customer Success Manager to partner with customers, drive onboarding, adoption, and measurable outcomes for the SQE platform. You will align success plans with customer goals and ROI while engaging executive sponsors and cross-functional teams.

In this role, you will monitor health metrics, coordinate with Support, PS, Product, and Eng, and lead reviews to demonstrate ongoing value and opportunities for expansion.

Qualifications

• Experience in Customer Success, QA, or Technical Account Management.
• Strong knowledge of AI-driven testing, test automation, and enterprise software.
• Experience with software testing, automation, CI/CD, and quality engineering practices.
• Ability to translate technical challenges into customer outcomes, adoption, and ROI.
• Strong communication with technical and executive stakeholders; fluent in French and English.

Responsabilités

• Lead customers through onboarding and adoption of the SQE platform.
• Develop Customer Success Plans aligned with objectives and ROI.
• Build relationships with executive sponsors and key stakeholders.
• Conduct Customer Success Reviews and Technical Review Meetings to show value.
• Identify risks and opportunities to maximize outcomes.

Connaissances

Customer Success

Software Quality Engineering

AI-driven testing

Executive stakeholder communication

French & English fluency

CRM platforms

Outils

CRM systems

Description du poste

Keysight Technologies is seeking a Strategic Customer Success Manager to partner with customers, drive onboarding, adoption, and measurable outcomes for the SQE platform. You will align success plans with customer goals and ROI while engaging executive sponsors and cross-functional teams.

In this role, you will monitor health metrics, coordinate with Support, PS, Product, and Eng, and lead reviews to demonstrate ongoing value and opportunities for expansion.