Strategic CSM for AI-Driven Software Quality (SQE)

Keysight Technologies SAles Spain SL.; Bagneux; Hybride; EUR 65 000 - 100 000; Temps partiel

Résumé du poste

Keysight is seeking a Strategic Customer Success Manager to partner with customers, onboarding, adoption, value realization, retention and growth of the SQE platform. This role focuses on building strong relationships and delivering measurable outcomes across executive sponsors and stakeholders.

Work with cross‑functional teams to align success strategies with customer objectives, identify opportunities for expansion, and drive ROI while ensuring customer satisfaction and long-term renewals.

Qualifications

• Experience in Customer Success, Software Quality Engineering, QA, or Technical Account Management.
• Strong knowledge of AI-driven testing, test automation, software quality, and enterprise software.
• Experience with software testing, automation, CI/CD, and quality engineering practices.
• Ability to translate technical challenges into customer outcomes, adoption, and measurable ROI.
• Strong communication skills with technical and executive stakeholders. Fluid French and English language are a must have.
• Ability to collaborate with Engineering, Product, Support, Professional Services, and Sales teams.

Responsabilités

• Lead customers through onboarding, adoption, and value realization of the SQE platform.
• Develop and execute Customer Success Plans aligned with customer objectives, success metrics, and expected ROI.
• Build trusted relationships with executive sponsors and key stakeholders, serving as a strategic advisor and advocate for customer success.
• Conduct regular Customer Success Reviews, and Technical Review Meetings to assess progress and align on future priorities.
• Proactively identify customer risks and opportunities, providing strategic guidance and best practices to maximize outcomes.

Connaissances

Customer Success

Software Quality Engineering

QA

Outils

CI/CD

Description du poste

Keysight is seeking a Strategic Customer Success Manager to partner with customers, onboarding, adoption, value realization, retention and growth of the SQE platform. This role focuses on building strong relationships and delivering measurable outcomes across executive sponsors and stakeholders.

Work with cross‑functional teams to align success strategies with customer objectives, identify opportunities for expansion, and drive ROI while ensuring customer satisfaction and long-term renewals.