Strategic Customer Success Manager – AI QA Platform

Keysight Technologies; Bagneux; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Keysight Technologies in Île-de-France is seeking a Strategic Customer Success Manager to partner with customers, helping them maximize the value of the SQE platform and drive onboarding, adoption, value realization, retention, and growth. Working with cross-functional teams, you will develop success plans aligned with customer objectives, manage risks, and support renewals.

You will lead reviews, enable customers through workshops, and collaborate with Sales, Product, Support, and Engineering

Qualifications

• Experience in Customer Success, Software Quality Engineering, QA, or Technical Account Management.
• Strong knowledge of AI-driven testing, test automation, software quality, and enterprise software.
• Fluency in French and English is required.

Responsabilités

• Lead customers through onboarding, adoption, and value realization of the SQE platform.
• Develop Customer Success Plans aligned with customer objectives and ROI.
• Build trusted relationships with executive sponsors and stakeholders as strategic advisor.
• Conduct Customer Success Reviews and Technical Review Meetings to track progress.
• Identify risks and opportunities, guiding best practices to maximize outcomes.

Connaissances

Customer Success

SQE Eng

QA

Technical Account Mgmt

Outils

CRM platforms

Description du poste

Keysight Technologies in Île-de-France is seeking a Strategic Customer Success Manager to partner with customers, helping them maximize the value of the SQE platform and drive onboarding, adoption, value realization, retention, and growth. Working with cross-functional teams, you will develop success plans aligned with customer objectives, manage risks, and support renewals.

You will lead reviews, enable customers through workshops, and collaborate with Sales, Product, Support, and Engineering