Strategic CS Manager – Cybersecurity (FR/EN)

StrangeBee; Paris; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

StrangeBee is seeking a Customer Success Manager to own a portfolio of strategic accounts, ensuring onboarding, adoption, and value delivery across SOCs, CERTs, and CSIRTs. You will collaborate with Sales, Support, Product, and Engineering to strengthen customer success processes and outcomes.

This role requires strong communication, relationship-building, and a proactive, autonomous mindset, with familiarity in cybersecurity concepts and incident-response workflows.

Qualifications

• 3–5+ years in customer-facing roles such as Customer Success Manager, Account Manager, or Client Relationship Manager in SaaS or B2B software.
• Strong communication, relationship-building, and pedagogical skills.
• Comfortable operating in complex organizational environments with technical and executive stakeholders.
• Structured, autonomous, solution-oriented, and customer-focused mindset.
• Rigorous and disciplined in following established methodologies and processes.

Responsabilités

• Own a portfolio of strategic or complex customers and oversee onboarding.
• Lead onboarding with cross-functional teams and ensure long-term adoption and value delivery.
• Act as trusted advisor, monitor product adoption, run business reviews, and manage escalations.

Connaissances

Strong communication

Relationship-building

Pedagogical skills

Structured mindset

SaaS/B2B experience

Stakeholder management

Description du poste

StrangeBee is seeking a Customer Success Manager to own a portfolio of strategic accounts, ensuring onboarding, adoption, and value delivery across SOCs, CERTs, and CSIRTs. You will collaborate with Sales, Support, Product, and Engineering to strengthen customer success processes and outcomes.

This role requires strong communication, relationship-building, and a proactive, autonomous mindset, with familiarity in cybersecurity concepts and incident-response workflows.