Customer Success Manager — Cybersecurity Growth (Paris/Hybrid)

Riot Security Inc.; Paris; Hybride; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Riot Security Inc. is seeking a Customer Success professional to own the success of a portfolio of about 120 Mid-Market customers, balancing retention and expansion. You will be the trusted cybersecurity partner guiding adoption and value realization.

Based in Paris or willing to relocate, you will work with Sales, Product, and Marketing to drive expansion, reduce churn, and ensure customers extract maximum value from our platform.

Qualifications

• Experience in Customer Success or Account Management in tech
• Ability to manage a high-volume portfolio
• Strong communication and negotiation skills

Responsabilités

• Own the success of a portfolio of ~120 Mid-Market customers with a balanced focus on retention and expansion.
• Drive retention at scale by anticipating risks and ensuring customers extract value from the product.
• Identify and drive expansion opportunities (upsell and cross-sell) within your portfolio.
• Advise customers on best product usage to unlock additional value.
• Prepare and lead customer interactions (onboarding calls, follow-ups, business check-ins).
• Position yourself as a trusted cybersecurity partner with strong product knowledge.
• Collaborate with Sales, Product and Marketing to support expansion motions.
• Collect and share customer feedback and expansion signals for product evolution.

Connaissances

Portfolio management

Retention & expansion

English + French fluency

Communication skills

Negotiation & closing

Autonomy

Empathy

Customer mindset

Description du poste

Riot Security Inc. is seeking a Customer Success professional to own the success of a portfolio of about 120 Mid-Market customers, balancing retention and expansion. You will be the trusted cybersecurity partner guiding adoption and value realization.

Based in Paris or willing to relocate, you will work with Sales, Product, and Marketing to drive expansion, reduce churn, and ensure customers extract maximum value from our platform.